Position: Production Manager
Dealership: Excellence Auto Collision - Midwest
Location: Toronto,ON
Classification: Full Time, Immediate Hire
Salary: $50,000-$65,000 Annually
Excellence Auto Collision - Midwest is proud to be part of the ACX Collision Centres family and a division of AutoCanada. AutoCanada is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada. We are innovative, data-driven, and our commitment to our Team Members, customers, and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
As an Production Manager, you will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles. Leveraging your extensive knowledge of the vehicle repair process, you will manage the technical team and coordinate the flow of work within the Collision Center. This role is to improving profitability for the business and creating a positive work culture.
What drives your day-to-day?
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(Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency
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Reduce comebacks by coaching/aiding technicians to practice exceptional workmanship
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Monitor individual technician performance and set action plans to improve performance where required
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Conduct effective meetings and one on ones with team members
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Provide constructive coaching, feedback and communicate department goals and expectations in a manner that ensures team member success
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Provide exceptional customer service to our valued clients
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Manage professional relationships with both suppliers and clients
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Manage vehicle movement within the departments and ensure that all client vehicles are organized and in the proper place within the collision centre and are tracked using the Management System
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Understand the financial performance of the collision centre and address any operational concerns that could impact the success of the business
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Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications
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Mentor, coach, train and support the development of all associates in the collision centre
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Provide leadership and support to ensure the team is successful in achieving goals and objectives
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Ensure tools and equipment, including facility, are being serviced and maintained properly
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Demonstrate and champion a healthy and safe work environment
What are the must-haves…
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Experience as an Autobody Manager, Production Manager or Estimator
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Post-Secondary education in a related discipline would be considered an asset
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Must have previous experience being a leader and in building and mentoring a successful team
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Strong understanding of collision centre and or dealership operational practices, budgeting and expense management
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A detailed understanding of Service and Parts operations
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Ability to be professional and deliver exceptional service to clients
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Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills
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A well-defined sense of diplomacy, including negotiation and conflict resolution skills
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Strong organizational and time management skills
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Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
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A person of high integrity who is trusted by others and consistently honors their commitments
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Detail oriented, self-motivated and resourceful
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Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful
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Understanding of Provincial Safety code requirements for dealerships
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Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
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Must possess a valid driver's license and a safe driving history
The Perks:
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Competitive Compensation and Benefits Package
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Employee Vehicle Purchase & Service Plans
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Employee and Family Assistance Programs
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Paid holiday and flex time for full time AutoCanada employees
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Company-wide appreciation events and contests throughout the calendar year
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Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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