Your work environment should be a place where you are challenged and supported to grow to have a fulfilling career and have fun doing it!
ScarboroSmiles is a growing multi-provider dental practice in Scarborough, ON, and we're building something special. We're looking for a friendly, organized, and patient-focused Dental Front Desk Administrator to join our growing team.
This role is ideal for someone who enjoys creating a welcoming patient experience, staying organized in a busy clinical environment, and helping the practice run smoothly from the first phone call to the final checkout.
This isn't a routine role. You'll be one of the first and last points of contact for our patients, so professionalism, warmth, and attention to detail are essential.
Key Responsibilities
Patient Communication & Experience
- Greet patients warmly and professionally in person and over the phone.
- Answer phone calls, emails, and patient inquiries in a timely and friendly manner.
- Provide clear information about appointments, treatment coordination, and clinic processes.
- Support a smooth patient journey from first contact to checkout.
- Help maintain a welcoming, calm, and organized front desk environment.
Scheduling & Appointment Management
- Book, confirm, and manage patient appointments.
- Maintain a productive and efficient daily schedule.
- Fill short-notice cancellations using the clinic’s waitlist and follow-up systems.
- Help reduce no-shows and late cancellations through strong confirmation and communication processes.
- Coordinate with clinical team members to keep the day running smoothly.
Administrative Duties
- Update and maintain accurate patient records.
- Process payments and support billing-related tasks.
- Assist with insurance coordination, estimates, and patient account questions.
- Scan, file, and manage documents as needed.
- Follow clinic SOPs and administrative systems consistently.
Team Support
- Communicate clearly with dentists, hygienists, assistants, and management.
- Support patient handoffs between front and back office.
- Participate in team meetings, training, and process improvements.
- Help uphold ScarboroSmiles’ standards for professionalism, organization, and patient care.
What You’ll Be Doing
The ideal candidate is:
- Warm, professional, and confident speaking with patients.
- Organized and able to multitask in a fast-paced environment.
- Detail-oriented with strong follow-through.
- Comfortable with phone calls, scheduling, and patient communication.
- A team player who supports others and keeps a positive attitude.
- Reliable, punctual, and accountable.
- Able to follow systems while also thinking proactively.
What We’re Looking For:
- Previous dental front desk experience.
- Experience with dental practice management software.
- Knowledge of dental insurance, billing, and treatment coordination is an asset.
- Strong verbal and written communication skills.
- Comfortable using computers, email, phone systems, and office software.
- Ability to maintain confidentiality and professionalism at all times.
Why Join Us?
We're not building a typical dental office. We're building ScarboroSmiles Version 2.0 — a practice with clear systems, a team that feels like family, and a patient experience that genuinely changes lives. Here's what that means for you:
Clear systems & SOPs
No guessing. You'll know exactly what great looks like.
A practice investing in growth
We have a 2026 plan and we're executing it.
A team that has your back
Culture isn't a buzzword here — it's a daily practice.
Recognition for great work
Strong execution gets noticed and celebrated.
Learning & development
Training, feedback, and real coaching — not just onboarding.
Scarborough community
We serve our community and we're proud of it.
Job Type: Full-time
Pay: $22.00-$30.00 per hour
Benefits:
- Dental care
- On-site parking
- Vision care
Experience:
- Dental receptionist: 2 years (required)
Work Location: In person
