Medical Secretary
Site: 716 The Queensway South, Keswick, ON L4P 4C9
Permanent, Full-time (35 hours per week)
$40,899 - $48,116 + Health Benefits + HOOPP
We work in a team-based environment, with flexible work hours for work-life balance, and opportunities for professional development.
We offer a competitive benefits package: up to 3 weeks’ paid vacation; paid sick time; and excellent extended health, dental, and vision care benefits.
We are a proud participant of the Healthcare of Ontario Pension Plan (HOOPP), Canada’s largest and most respected pension plan that provides a secure monthly income at retirement.
BACKGROUND
The Vaughan Community Health Centre (VCHC) is a not-for-profit, community-governed organization providing primary health care, social services, and illness prevention programs primarily to the residents of the Western and Northern York Region. We serve people experiencing barriers to accessing health care services due to culture, language, age, chronic illness, or the like. We are committed to providing services with and for local Indigenous, Black, racialized and other disadvantaged communities.
POSITION SUMMARY
As a member of the interdisciplinary team the Medical Secretary will provide administrative support to the People Accessing Care Teams (PACT) program which includes a team of allied health professionals, working at the Centre or via purchase of service contracts.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
General:
- Responsible for the opening and closing of the Centre, following procedures to ensure security and safety measures.
- Answer telephone calls and triage callers’ needs, greet clients and support with checking in using Kiosk stations.
- Book appointments, register new clients, process and arrange internal and external referrals, prepare eFax, and scan medical records.
- Communicate with clients using electronic medical records (EMR) and Ocean software.
- Support providers working onsite and virtually, including interpretation services for clients.
- Contact clients about appointment reminders and follow-up with clients about their missed appointment as per VCHC policies and procedures.
- Provide clients with experience surveys.
- Prepare accurate monthly reports as requested by Leadership Team.
- Process OTN requests and send notifications.
- Upon Leadership Team approval, create and maintain providers’ EMR schedules and update EMR resource and referral directory.
- Review Ocean platform daily and follow-up on actions as required, send links to new clients to facilitate online client registration and upload received documents into client’s EMR charts.
- Participate in quality improvement initiatives and chart audits for scanning and administrative quality service.
- Prepare VCHC welcome packages.
- Distribute YRT scratch cards and update the tracker.
- Responsible for the incoming and outgoing mail and deliveries.
- Prepare medical records and invoices as per client or third-party requests.
- Provide coverage and support general responsibilities for other reception departments during staff absences.
- Assist in orientating and training students working at the reception desk.
- Participate in staff meetings and record minutes.
- Collaborate with team members to achieve the deliverables of the PACT workplan.
- Verify purchase of services (POS) invoices, update financial trackers, and provide approved invoices to finance.
- Complete encounters in client’s EMR record for services received at a POS clinic.
QUALIFICATION REQUIREMENTS
- A post-secondary degree or diploma in office or business administration
- Two to 3 years of medical office experience, with demonstrated ability to be flexible, organized, detailed-oriented, and possesses excellent problem-solving and time management skills.
- Advanced knowledge of Microsoft Excel and other Microsoft Office applications is required.
- Excellent communication skills (verbal and written)
- Experience working in a culturally diverse environment and ability to speak a second language relevant to clients served at the Centre
- Experience working with Electronic Medical Records (EMR)
Interviews will occur on rolling basis; please apply as soon as you can.
Successful candidates cannot be existing clients of the Vaughan Community Health Centre.
Successful candidates will be required to:
o Show proof of a completed a 2-step TB test and measles vaccination/immunity
o Complete a vulnerable sector check
Please send your cover letter and resume to:
Medical Secretary Hiring Committee
c/o Vaughan Community Health Centre Head Office
9401 Jane Street, Suite 206
Vaughan, Ontario L6A 4H7
Fax: (905) 303-9444
www.vaughanchc.com
While applications are preferred via email, you are welcome to apply by fax, mail or in person.
Accommodations during the recruitment, selection, and interview processes will be provided in accordance with the Ontario Human Rights Code if needed. If you need accommodation during the hiring process, please call us at (905) 303-8490 ext.2631 to provide your contact information and a member from the hiring Committee will contact you.
Vaughan Community Health Centre is an equal opportunity employer and encourages resumes from people who are reflective of the diverse communities we serve. We are committed to excellence and hire based on merit.
We thank all candidates in advance for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $40,899.00-$48,116.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Application question(s):
- Do you have experience with Electronic Medical Records (EMR)?
- Do you speak with another language? If so, what is it?
Education:
- Bachelor's Degree (required)
Experience:
- Medical office: 2 years (required)
Location:
- Georgina, ON L4P 4C9 (preferred)
Work Location: In person
