Front of House Manager
Pears Restaurant — Markham, ON
Join the Team at Pears Restaurant
A destination for refined cuisine, exceptional hospitality, and unforgettable dining experiences.
Pears Restaurant, the visionary concept of award-winning Chef Keith Pears, is seeking an experienced and passionate Front of House Manager to join our leadership team. Located at the forefront of Canada’s modern dining scene, Pears is where culinary innovation, elevated hospitality, and world-class execution come together.
At Pears, we are committed to creating a hospitality culture built on professionalism, collaboration, attention to detail, and continuous growth. We are looking for a hospitality leader who thrives in a fast-paced, high-standard environment and is passionate about delivering memorable guest experiences.
We’re looking for hospitality professionals who are:
- Committed to excellence, leadership, and continuous improvement
- Passionate about hospitality and guest experience
- Detail-oriented with strong organizational and operational skills
- Confident leading high-performing service teams in a fast-paced environment
- Excited to be part of a collaborative and inspiring restaurant culture
Position Summary
The Front of House Manager is responsible for overseeing all customer-facing operations and ensuring an exceptional guest experience at all times. This role is responsible for leading the FOH team, managing daily operations, maintaining elevated service standards, supporting profitability, and fostering a positive and professional work environment.
The FOH Manager is expected to maintain a strong operational presence by spending approximately 80% of their time on the floor leading service operations, supporting and training staff, interacting with guests, and ensuring service standards are consistently maintained. Approximately 20% of time will be allocated to administrative and management functions including scheduling, reporting, team meetings, financial oversight, coaching, and operational planning.
The ideal candidate is a hands-on hospitality leader with strong operational awareness, leadership capabilities, financial understanding, and a passion for delivering refined dining experiences.
Key ResponsibilitiesGuest Experience & Service Excellence
- Lead and uphold exceptional hospitality standards throughout all guest interactions
- Ensure every guest receives attentive, personalized, and professional service from arrival to departure
- Handle guest concerns, complaints, and service recovery professionally and efficiently
- Maintain elevated fine dining service standards, ambiance, and overall guest experience
- Monitor reservations, seating flow, waitlists, and service timing to maximize operational efficiency and guest satisfaction
- Build strong relationships with guests and foster a welcoming, guest-focused environment
- Monitor customer feedback, online reviews, and guest satisfaction trends
Front of House Operations
- Oversee all daily front-of-house operations including dining room service, host stand, beverage/bar operations, cleanliness, and customer flow
- Ensure smooth and efficient service execution during all operating hours
- Manage opening and closing procedures and ensure operational checklists are completed accurately
- Conduct regular floor walks to monitor service quality, ambiance, cleanliness, presentation, and operational standards
- Maintain organization, cleanliness, and presentation of all guest-facing areas
- Coordinate closely with kitchen and leadership teams to ensure seamless communication and execution
- Proactively identify operational inefficiencies and implement corrective actions
- Ensure all operational SOPs and company standards are consistently followed
Leadership & Team Development
- Recruit, onboard, train, mentor, and develop front-of-house team members including servers, hosts, bartenders, supervisors, and support staff
- Foster a culture of professionalism, teamwork, accountability, and hospitality excellence
- Lead pre-shift meetings and provide ongoing coaching to maintain consistency in service standards
- Conduct performance evaluations and support employee growth and leadership development
- Create staff schedules that balance operational needs, guest experience, and labor targets
- Manage attendance, punctuality, shift accountability, and overall team performance
- Identify high-potential employees and support succession planning initiatives
- Foster a positive, accountable, and team-oriented work culture
Bar & Beverage Oversight
- Support daily bar operations including beverage quality, service standards, cleanliness, and inventory coordination
- Ensure bartenders follow recipes, presentation standards, portion controls, and responsible alcohol service guidelines
- Monitor beverage costs and identify opportunities to improve profitability and reduce waste
- Support beverage promotions, seasonal cocktail features, and guest experience initiatives
- Ensure compliance with liquor licensing regulations and responsible alcohol service requirements
Sales, Marketing & Revenue Growth
- Support achievement of sales targets, operational KPIs, and profitability goals
- Analyze sales performance and identify opportunities to increase revenue and operational efficiency
- Drive upselling initiatives and improve average guest spend through staff coaching and promotional execution
- Monitor sales mix, customer trends, peak periods, and service performance metrics
- Collaborate with leadership on revenue-driving initiatives, events, promotions, and community partnerships
- Coordinate with marketing teams to ensure menus, signage, campaigns, and guest-facing materials are properly executed
- Support social media initiatives, special events, and local store marketing efforts
- Maintain strong staff knowledge of menus, products, wine, cocktails, and promotional offerings
Financial & Operational Performance
- Maintain a strong understanding of restaurant financial performance including P&L statements
- Monitor key operational metrics including labor costs, beverage costs, sales performance, prime costs, waste, and operational expenses
- Support budgeting, forecasting, inventory oversight, and cost-control initiatives
- Assist with invoice verification, cash handling procedures, reporting, and deposit reconciliation
- Identify opportunities to improve profitability and operational efficiency
- Ensure operational decisions align with company goals and financial targets
Compliance & Safety
- Ensure compliance with company policies, health and safety standards, sanitation procedures, liquor licensing requirements, and workplace regulations
- Maintain audit-ready operational standards at all times
- Conduct routine operational inspections and compliance checks
- Ensure incidents, maintenance concerns, and safety issues are properly documented and addressed
- Maintain cleanliness, sanitation, and maintenance standards throughout the restaurant
Qualifications
- Minimum 3–5 years of management experience in a fine dining or upscale hospitality environment
- Strong leadership, communication, organizational, and problem-solving skills
- Proven ability to lead high-performing teams in a fast-paced restaurant environment
- Strong understanding of hospitality standards, labor management, scheduling, and operational performance
- Experience with POS systems, reservation platforms, scheduling software, and reporting tools
- Knowledge of P&L management, labor costing, and operational financial reporting is considered an asset
- Smart Serve Certification required
- Wine and beverage knowledge is considered an asset
- Flexible availability including evenings, weekends, and holidays
Our Values
We are committed to creating exceptional experiences through:
- Hospitality
- Authenticity
- Quality
- Teamwork
- Professionalism
Diversity & Inclusion
Pears Restaurant is committed to fostering an inclusive and accessible workplace where all employees and guests feel welcomed and respected. Accommodations are available upon request throughout the recruitment and hiring process.
Pay: $23.00-$25.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
