Columbus Director customer care Jobs – 31 Openings This Week

Director, Customer Experience
BGIS —Markham, ON
- $110,770–$138,463 a year
- Full-time
- Hybrid work
- PMP
- Continuous improvement
- Leadership
Associate Sales Director
IVARI —Toronto, ON
- $66,500–$85,000 a year
- Full-time
- Sales
- Customer service
- Presentation skills
Quick apply
10d
DIRECTOR, CUSTOMER EXPERIENCE - HYBRID
Green Shield —Toronto, ON
- English
- Bachelor's
- Continuous improvement
11d
Director, Process Excellence and Enablement
Xplore Inc —Markham, ON
- Full-time
- Engineering
- Bachelor's
- Continuous improvement
Quick apply
Director - Advisory
CAA Club Group Advisory Services —Thornhill, ON
- $124,600–$166,100 a year
- Sales
- Team management
- Financial services
- Wellness program
- Tuition reimbursement
Quick apply
9d
Director, Customer Engagement Platforms
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quick apply
9d
Head of Sales- Verisk Canada
Ignite Insurance Systems —Markham, ON
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
- Paid time off
Director - Affinity and Group Markets
CAA Club Group Advisory Services —Thornhill, ON
- $124,600–$166,100 a year
- Budgeting
- Wellness program
- Tuition reimbursement
Quick apply
1d
Director, Technical Program Management
Mastercard —Toronto, ON
- $150,000–$234,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's
Director, Partner Delivery & Product Strategy
Mastercard —Toronto, ON
- $138,000–$221,000 a year
- Full-time
- Sales
- Presentation skills
- APIs
Head of Sales- Verisk Canada
Verisk —Markham, ON
- Full-time
- Bilingual
- Sales
- English
- Paid time off
Director, Technical Operations - Corporate Systems
Accommodations Plus International —Markham, ON
- $140,000–$160,000 a year
- Full-time
- Hospitality
- Azure
- Management
Quick apply
Director, Acquisition & Retention
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Salesforce
- Engineering
Quick apply
9d
Director, Technical Operations - Infrastructure
Accommodations Plus International —Markham, ON
- $160,000–$180,000 a year
- Full-time
- Hospitality
- Computer Science
- CAD
Quick apply
Director, Unsecured Lending (Product) - Questbank
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Product management
- Accounting
- APIs
Quick apply
9d
Director/Senior Director, Generic Pharmacy Sales
Teva —Toronto, ON
- Bilingual
- Sales
- English
- Employee stock purchase plan
- Disability insurance
Director of Sales (International)
Parts Town Canada —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Marketing
- English
- Profit sharing
- Dental care
Quick apply
Global Head of Customer Identity & Access Management, IAM / Enterprise Security
Scotiabank —Toronto, ON
- Computer Science
- Engineering
- Master's degree
- Tuition reimbursement
Director, Product Management, Rewards - Enterprise Loyalty
Mastercard —Toronto, ON
- $150,000–$234,000 a year
- Full-time
- Analysis skills
- Product management
- Communication skills
Director, Control Centre & Dealer Partnership
Xplore Inc —Markham, ON
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
Quick apply
8d
Director, Banking (Product) - Questbank
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Product management
- Accounting
- APIs
Quick apply
9d
Head of Sales and Distribution (Questbank)
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Sales
- Finance
- Master's degree
Quick apply
2d
Director, Data Science
Mastercard —Toronto, ON
- $154,000–$247,000 a year
- Full-time
- Azure
- Doctoral degree
- Master's degree
Director of Engineering, Banking (Questbank)
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
Quick apply
7d
Head of Product & Technology (Questbank)
Questrade Financial Group —Toronto, ON
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
3d

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Director, Customer Experience

BGIS
Markham, ON

Apply Now

Job details

Full-time

Skills

Program management
PMP
Change management
Continuous improvement
Data analytics
UX
Leadership
Communication skills

Full job description

SUMMARY

The Director, Customer Experience (CX) is responsible for leading the strategic planning, development, and execution of customer experience programs across client accounts. This role ensures that all integrated facility management services, projects and initiatives are delivered through a customer-centric lens, driving measurable improvements in user experience, service performance, and occupant experience outcomes.

The Director, Customer Experience (CX) oversees the delivery of programs and projects that enhance end-user satisfaction, service accessibility, and effectiveness, while ensuring alignment with BGIS processes and client contractual requirements. This includes integrating experience data (voice of customer, service performance, occupant insights) into decision-making and continuous improvement initiatives. This role is also accountable for leading cross-functional teams, embedding CX principles into service delivery, and driving innovation across BGIS.

KEY DUTIES & RESPONSIBILITIES

Customer Experience Leadership

Champion a customer-first culture across all service lines.
Define and implement Customer Experience (CX) strategies, frameworks, and service standards aligned to client expectations and contractual KPIs.
Lead Voice of Customer (VoC) programs, including surveys, feedback loops, and service performance insights.
Translate client and end-user feedback into actionable service improvements and program enhancements.
Partner with account and operations teams to implement experience-driven service design, journey mapping, and service optimization initiatives.

People Leadership

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Change Management & People Development

Lead, coach, and develop a team focused on service excellence and customer experience delivery.
Build team capability in CX methodologies, data-driven decision-making, and service design principles.
Drive performance management aligned to both operational KPIs and customer experience outcomes.

Program & Service Delivery Management

Oversee the delivery of customer service principles in the delivery of integrated facilities management
Integrate Customer Experience (CX) principles into end-to-end service delivery, including service design, mobilization, steady-state operations, and continuous improvement initiatives.
Embed CX considerations into program and service governance, including planning, execution, performance monitoring, and post-implementation review.

Innovation & Continuous Improvement

Drive innovation in customer experience delivery, including:
Digital experience enhancements
Data-driven service optimization
Process improvements across IO service lines
Identify operational efficiencies that improve both client experience and cost performance.

Client Relationship & Business Development

Effective and proactive communication with all relevant concerned parties including account team members, clients, contractors, and industry bodies (as required) to ensure client satisfaction and BGIS’s success.

Reporting, Insights & Performance Management

Develop and maintain CX dashboards and reporting frameworks, integrating:
- Service performance metrics
- Customer satisfaction data
- Operational KPIs
Analyze trends across customer feedback, service delivery, and occupancy data to inform decision-making.
Ensure reporting supports both client governance requirements and continuous improvement initiatives.

KNOWLEDGE & SKILLS

Strong expertise in Customer Experience (CX), service design, or customer experience programs.
Advanced project and program management capabilities.
Experience with data analytics, KPI development, and performance dashboards.
Strong knowledge of outsource service provider and/or IFM service delivery models
Experience working with government clients.
Proven ability to translate customer insights into operational improvements.
Excellent stakeholder management and communication skills.

Licenses and/or Professional Accreditation

Project Management accreditation (PMP or equivalent)
Change Management certification (e.g., Prosci) preferred

This is a regular, full-time position with a salary range of $110,770 - $138,463 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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Refine Your Search

director customer care jobs in columbus

Director, Customer Experience

Associate Sales Director

DIRECTOR, CUSTOMER EXPERIENCE - HYBRID

Director, Process Excellence and Enablement

Director - Advisory

Director, Customer Engagement Platforms

Head of Sales- Verisk Canada

Director - Affinity and Group Markets

Director, Technical Program Management

Director, Partner Delivery & Product Strategy

Head of Sales- Verisk Canada

Director, Technical Operations - Corporate Systems

Director, Acquisition & Retention

Director, Technical Operations - Infrastructure

Director, Unsecured Lending (Product) - Questbank

Director/Senior Director, Generic Pharmacy Sales

Director of Sales (International)

Global Head of Customer Identity & Access Management, IAM / Enterprise Security

Director, Product Management, Rewards - Enterprise Loyalty

Director, Control Centre & Dealer Partnership

Director, Banking (Product) - Questbank

Head of Sales and Distribution (Questbank)

Director, Data Science

Director of Engineering, Banking (Questbank)

Head of Product & Technology (Questbank)

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