Catering Sales Manager
Hotel Overview
Welcome to Crowne Plaza Toronto North York, a reimagined space formerly known as The Pan Pacific Hotel. Nestled in North York, our hotel boasts 405 beautifully appointed guest rooms, 24,000 square feet of versatile meeting space, and a vibrant dining scene with a restaurants and a lounge.
Job Overview
Under the guidance of the Director of Sales, the Catering Events and Sales Manager is responsible for soliciting, developing, and negotiating business with clients to achieve budgeted revenue goals. The role involves securing new business, managing existing client relationships, and ensuring the seamless execution of conferences, meetings, and social events.
Qualifications
- Minimum three (3) years of experience in a similar role in the hospitality or related industry.
- A post-secondary degree Hotel Event Planning, or Business is preferred.
- Proficiency in Opera and Opera Sales & Catering Property Management System (PMS) is essential.
- Proven track record in securing new business, particularly in meetings, social events, and conferences.
- Strong ability to build and maintain client relationships.
- Experience in conference servicing for groups booked by the Sales Department.
- Energetic, outgoing personality with a strong focus on delivering outstanding guest service.
- Excellent communication skills, capable of interacting effectively with clients, employees, and management at all levels.
- Highly organized, with strong analytical, computer, and problem-solving skills.
- Exceptional oral and written communication skills.
Key Responsibilities
Sales & Business Development
- Conducts targeted account research (social, including weddings, religious corporate and association events) in assigned territories to identify revenue potential.
- Proactively solicits and qualifies both existing and new business to achieve personal and hotel revenue goals.
- Generates leads through sales calls, trade shows, promotions, inquiries, prospecting calls, and sales trips (as required).
- Responds to sales leads and client inquiries within 24 hours.
- Prepares and customizes proposals and sales presentations tailored to client needs.
Client Relations & Event Coordination
- Conducts site tours for prospective clients and entertains them as required.
- Provides detailed event planning, including food and beverage setups and audio-visual needs.
- Ensures all client requests and event details align with the hotel's standards and capabilities.
- Assists clients with recommendations and enhancements to optimize event success.
- Attends industry functions, trade shows, and networking events to promote the hotel.
Administrative & Operational Duties
- Maintains accurate records in the PMS system with all pertinent client details.
- Prepares weekly plans and follows through with all scheduled activities.
- Works closely with internal departments to ensure seamless event execution and client satisfaction.
Accessibility: Crowne Plaza Toronto is committed to accommodating applicants with disabilities throughout the recruitment process in line with the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request.
Equal Opportunity Statement: We are an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.
Legal right to work to in Canada. This is a full-time position on property.
Job Types: Full-time, Permanent
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
Experience:
- hotel related : 3 years (required)
- Events and Wedding detailing: 2 years (preferred)
Work Location: In person
