Overview and Purpose of the Role
The Schroeder Ambulatory Centre (SAC) is a newly developed, large-scale healthcare facility providing integrated ambulatory services, including surgery, diagnostic imaging, and outpatient clinics. We are seeking a dynamic, experienced Director of Information Technology & Biomedical Services to lead the implementation, operation, and continuous improvement of our IT and biomedical systems (“IT/Biomed”) environment. This role is responsible for managing internal IT/Biomed operations, supporting critical clinical and administrative systems, overseeing third-party vendor-partners, and implementing our cybersecurity strategy. The role also includes supporting strategy development and implementation over time for emerging artificial intelligence (AI)-enabled capabilities across all aspects of SAC’s operations. Depending on experience, the Director may also serve as the organization's Chief Information Security Officer (CISO) or Deputy CISO.
Key Duties & Responsibilities:
IT/Biomed Leadership
- Lead a high-performing internal IT and biomedical technology team and manage third-party service providers and contractors in these areas
- Ensure the secure, efficient operation and maintenance of SAC’s network and computing infrastructure across two Richmond Hill sites, including cloud connectivity, medical equipment integration, telephony, nurse call, end-user computing devices and user support
- Oversee the reliable operation of core IT systems and applications, including EMR, PACS, HRIS, LMS, Microsoft 365, Azure Active Directory, security monitoring tools, and interfaces with health system partners
- Supervise SAC’s biomedical technology contractor, ensuring the proper installation, calibration, maintenance, and repair of all clinical equipment in accordance with clinical needs, regulatory standards, and vendor specifications
- Validate that all biomedical assets meet internal safety, performance, and documentation requirements; escalate issues when contractor compliance or equipment functionality is at risk
- Support planning for IT/Biomed equipment lifecycle replacements and new clinical technology acquisitions, including AI-enabled systems or upgrades, in collaboration with internal stakeholders
- Champion a customer-focused support culture for clinical, administrative, and leadership users. Create a highly engaged and cohesive IT/Biomed team, including internal and vendor-partner staff
- Perform additional duties and undertake special projects as assigned
Privacy, Cybersecurity & Compliance
- Oversee SAC’s cybersecurity and privacy posture, including risk assessments, vulnerability testing, incident response planning, and compliance with PHIPA and other relevant regulatory frameworks
- Coordinate with internal and third-party security partners to monitor threats, manage vulnerabilities, and conduct routine audits and testing
- Promote cybersecurity awareness and education across SAC staff in partnership with HR and Communications
- Depending on experience, serve as CISO or Deputy CISO, leading enterprise-wide data protection and incident response initiatives
Strategic Planning & Stakeholder Engagement
- Collaborate with the CTO and executive team to develop the overall IT/Biomed/AI strategy, roadmap, KPIs, and sourcing/procurement strategies, aligned with SAC’s evolving clinical, operational, and business goals
- Translate end-user needs across all functions (clinical, finance, support, etc.) into cost-effective, scalable IT/Biomed solutions
- Support the development of a long-range strategy and roadmap plans for the selective incorporation of AI-driven capabilities into the Centre’s systems and services Oversee implementation of initiatives specific to IT/Biomed
- Maintain and prioritize an integrated pipeline of IT and biomedical projects and service requests
- Contribute to SAC’s long-term technology planning in areas such as interoperability, data analytics, decision support, and AI-powered clinical tools
- Lead IT-related collaborations with external partners (hospitals, government, other practices) and coordinating services with third party vendors
Operations & Documentation
- Lead and contribute to the development and continuous improvement of ITIL-aligned IT/Biomed processes (e.g., hardware/software requests, support requests, change control, and emergency handling)
- Maintain up-to-date IT/Biomed policies, SOPs, disaster recovery plans, and asset inventories
- Track and manage the portfolio of outsourced IT/Biomed hardware, software and services, continually ensuring an effective holistic outsourcing strategy which meets the intended enterprise architecture while ensuring optimized budgets and effective vendor performance
- Partner with supply chain management and other functional teams to execute effective competitive procurements and ongoing lifecycle management of all hardware, software, and services
- Develop and manage the annual IT/Biomed operating budget in alignment with strategic priorities
- Track performance metrics and internal/external SLAs such as system uptime, incident resolution times, and user satisfaction; lead corrective actions when issues arise
Corporate Responsibilities:
- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
- Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines
Skills & Qualifications:
- Bachelor’s degree in Computer Science, Biomedical Engineering, Information Technology, or a related field; Master’s degree preferred
- Relevant certifications (e.g., CISSP, PMP, Microsoft Azure, CBET) are considered strong assets
- Minimum of 7 years of progressive experience leading technical teams and managing systems in healthcare, pharma, or similar technology enterprise environments — particularly those involving high levels of regulatory compliance, data security, and high-availability operations
- Experience in network infrastructure, hybrid cloud environments (Microsoft Azure), Microsoft 365, cybersecurity standards (e.g., NIST, ISO 27001), and enterprise architecture implementation required
- Experience with enterprise-grade business and clinical systems (e.g. EMR, PACS, ERP, HRIS, health system interfaces) and with networked biomedical systems is strongly preferred
- Experience in the CISO function/role is an asset
- Experience in the practical application of emerging AI capabilities is a strong asset
- Understanding of Canadian health privacy legislation (PHIPA) and applicable equipment safety and regulatory standards (e.g., CSA, ISO 13485, Health Canada)
- Proven experience managing multidisciplinary teams and external vendors
- Excellent organizational, documentation, and project management skills
- Strong communication skills with the ability to collaborate across clinical, technical, and executive teams
- Satisfactory passing of a criminal record check and vulnerable sector check
- Ability to provide proof of immunization and TB records
Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This posting is for a current vacancy
