Service Dispatcher – North York, ON
Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization for Food Equipment.
Reporting to the Process and Compliance Manager – This position is located in North York, ON will be responsible for Coordinating the service calls primarily for Technicians in a specific region and administer related paperwork; as well as back up for other Provinces when required.
Required Skills/Abilities
- Excellent verbal, written and interpersonal communication skills
- Excellent customer service skills required
- Ability to prioritize responsibilities, consistently meet deadlines and possess strong organizational skills
- Knowledge of geographical area dispatching for
- Ability to work independently and as a member of a team
- Proficient in Microsoft Office applications (word and excel)
- French/English speaking and written is an asset
Job Responsibilities Include (but are not limited to):
- Answer all incoming telephone service requests and record all pertinent information
- Dispatch calls using the information gathered to supply information needed by technician
- Determine priorities to be assigned to service calls/80’s customer
- Reply to voice mail in national dispatch and email messages from call center I-24,
- Follow up with technicians/portals with regards to the status of their jobs for timely completion
- Confirm if parts have been received so that the job can be scheduled
- Confirm special instructions for job such as overtime, two-man job or specialty tools) required
- Answer customer inquiries regarding their invoices, technician’s arrival etc.
- Determine which technician is the closest and most experienced for the job
- Prepare daily and weekly summary for technicians payroll
- Record approved technician vacations on timesheets (maintain tech plan)
- Determine priorities to be assigned to service calls
- Open all service calls coming from the portals
- Provide assistance with clerical duties as required
- Dispatch support during vacation – for ON branch
- Comply with Health and Safety policies and procedures
- Work with all departments to respond to customer requests.
- Work as a team with the Regional Manager and the technicians assigned to your dispatch area.
- Additional tasks as required.
What we offer:
- Compensation $50,000 - $65,000 based on relevant experience, technical competencies, certifications, etc.
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match RSP
- Company Pension Plan/ with Company Match
- No Weekends
- No rotating shifts
We value diversity in our workforce and encourage all qualified candidates to apply. Disability related accommodation during the recruitment process is available upon request. We appreciate all responses and advise that only those candidates selected for an interview will be contacted. This posting for a current vacancy. AI will not be used to screen or assess applicants.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Company pension
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
Experience:
- dispatching: 2 years (preferred)
Language:
Work Location: Hybrid remote in Toronto, ON M2H 3R1
