Canadian Locators Inc. is an established utility locating company that has been in the damage prevention industry for over 22 years. Our organization works closely with utility clients in Alberta, British Columbia, and Ontario through services such as Utility Safety Partners (Previously called “One Call”). Currently, our group of companies provides a comprehensive suite of pre-engineering services including locates, mapping, surveying, geophysical services, fiber optic splicing, and proprietary technology solutions.
Canadian Locators Inc. is currently seeking a bright, enthusiastic, and reliable candidate to join our team as an Administrative Assistant- Dispatcher. This entry-level position requires high energy, attention to detail, a strong work ethic, exceptional telephone manners, solid computer skills, and a strong sense of personal accountability and responsibility.
This role’s objective is to support the dispatch and monitoring of field staff to ensure satisfactory levels of production. Rescheduling the tickets . Work closely with field staff utility locators and Field Operations Managers (FOMs) and provide administrative support to meet contract requirements. Apply existing policies in conjunction with critical thinking skills and professional judgment to perform staff audits and realize cost efficiencies.
Administrative Assistant - Dispatcher
Position Summary:
The Dispatcher coordinates communication between clients and field personnel, ensuring timely and accurate deployment to routine and emergency job sites. The role involves receiving and assessing requests, relaying clear information to field teams, and maintaining communication logs in accordance with company procedures. The Dispatcher also responds to inquiries and escalates issues to the Field Operations Manager when required.
Duties and Responsibilities:
- Dispatching, Assigning & Reassigning daily runs tickets to locators
- Daily completion of tickets for the contract
- Sending out daily emails & faxes of the completed tickets to the contractor
- Watching the alert monitor & Dispatching emergency tickets
- Answering phone calls, responding to contractor emails & voicemails
- Monitoring rescheduling and revising dates on tickets
- Attaching sketching/site maps to the tickets when needed
- Making site meeting when needed
- Changing tickets from Routine to Multi
- Sending tickets back as redraws when requested
- Following up on tickets sent to locators as redraw and send the updated copy to the contractor
- Asking locators to work on the backlog tickets and op logging as Priority
- Separating tickets (Projects, Cable drops & bonus)
- Flagging tickets to Bonus upon notification from the locators
- Forwarding on-call phone
- Taking meeting minutes for staff/safety meetings and posting them on the website
- Providing administrative assistance to other departments as needed
Required Skills/Abilities:
- Strong organizational and multitasking skills
- Excellent interpersonal skills with the ability to work collaboratively in a team environment
- Strong critical thinking and problem-solving abilities
- Ability to accurately understand and interpret data and information
- Proficient computer skills
- Basic geographical knowledge of the service area or map-reading ability
- Willingness to assist and support team members as needed
- Demonstrates professionalism, ethics, and integrity in all job responsibilities
Required Qualifications:
- High School Diploma or equivalent
- Prior dispatch experience would be considered an asset.
Canadian Locators Inc. is an equal opportunity employer that is committed to fostering a respectful and diverse work environment, free from harassment and violence of any kind. We do not discriminate based on gender, visible minority, religion, indigenous status, disability, or any other protected status or group.
We thank all applicants for their interest in our organization, but only those candidates selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Ability to commute/relocate:
- Markham, ON L3R 3L4: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Administrative: 1 year (required)
Work Location: In person
