SEIU Healthcare is a union of more than 67,000 members who are frontline healthcare workers in hospitals, long-term care facilities, and homecare agencies in communities throughout Ontario. We advocate with our members by launching progressive member driven programs, adapting best practices, and encouraging new and innovative ideas. We strive to create a society where workers are valued and rewarded for their work. As a result, thriving workers have a greater opportunity to participate and lead in building healthy communities. We provide a strong voice through collective bargaining, labour relations, and political action to ensure frontline workers are heard and respected when decisions about healthcare are being made.
We are looking for individuals with a desire to amplify the voice of workers. If you are passionate about labour and social justice, share our values, and want to work toward changing the lives of workers, then a career with SEIU Healthcare is for you!
For more information, visit www.seiuhealthcare.ca.
POSITION DESCRIPTION
Reporting to the Director of Member Services, Field Managers oversee the day-to-day activities of union representatives at the unit level and are the experts on sector-based topics. This role requires strong team leadership skills, being highly organized, and being solution orientated.
Core responsibilities of the role include steward training and utilization, member experience, staff oversight and sector based situational awareness. They ensure all units are on program relating to internal organizing, political action and member education and development. This role is the managerial level eyes and ears of the union related to ongoing, emerging challenges and issues, or potential opportunities at the workplace level.
This position is full-time working at our Head Office in Richmond Hill, Ontario.
Number of positions available: 1
DUTIES AND RESPONSIBILITIES
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Lead, mentor, and motivate service teams to ensure high performance, productivity, and member satisfaction.
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Actively lead, promote, and foster our organizational equity and inclusion program and principles. Ensure our member services reflects these principles. Hold staff accountable and take necessary actions when we fail to meet these principles.
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Foster a collaborative and inclusive team culture that prioritizes communication, teamwork, member experience, and professional development.
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Contribute to the development of the service team composition and objectives.
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Ensure service teams are focused on outcomes, specifically on member satisfaction, steward development and utilisation and campaign execution.
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Holding staff accountable to their duties, performance and development utilizing metrics, data, and qualitative indicators.
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Actively promote and engage in collaborative work within the Member Services Division, ensuring all relevant issues are communicated, that all departments are updated and aware of relevant information.
MEMBER SERVICES AND INTERNAL ORGANIZING
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Oversee the delivery of member services at the workplace level, including escalation of member inquiries, resolving workplace issues, and ensuring all workplaces, all members have an equal opportunity to access member services.
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Prioritize social justice and anti-racism principles in all aspects of member services.
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Ensure consistent unit visibility of union representatives at workplace within their assigned turfs.
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In collaboration with the Manager of Action and Campaigns, lead internal organizing work at all workplaces, including member engagement, member development, campaign participation and action turnout.
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Collaborate with union representatives to ensure timely and effective response to member concerns.
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Suggest, plan, and execute member services enhancement once approved.
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Facilitate the unit level aspects of organizational programs.
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Maintain a well-rounded situational awareness of unit level issues, unit commonalities and differences, member satisfaction and areas of service improvement. Maintain a sector wide lens, understanding the system-based changes that will require a response, or an opportunity for collaboration.
LABOUR RELATIONS AND BARGAINING SUPPORT
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Collaborate with the Labour Relations Department and Bargaining Department, support the negotiation and enforcement of collective bargaining agreements.
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Ensure union representatives are part of the specialized teams relating to activities within their unit. Union Representatives are to being the member lens, member perspective and advocate for an organizing approach to member interaction within the LR and bargaining processes.
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Oversee the work of union representatives related to initial grievance handling, with a specific focus on grievance handling for stewards.
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In collaboration with the Director of Labour Relations, identify key LR themes and issues, and plan LR actions and strategies to mitigate impact.
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In collaboration with the Director of Labour Relations, serve as the point of contact for employer representatives regarding LR matters.
STEWARD DEVELOPMENT AND UTILIZATION
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In coordination with the other Service Teams, execute the Steward Training and Development plan.
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Focus on steward utilization through active management of union representative’s activities, grievance handling and workplace level LR interactions. Including annual KPI assessments of stewards, and utilization benchmarks.
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Realize our goal, through training and utilization of stewards, of all Step 2 being led by stewards.
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Identify opportunities for enhancement of our steward facing programs, communication, and engagement.
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Design and implement training programs for Service Teams and union representatives to enhance their skills and knowledge.
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Stay informed about industry trends, labour laws, and best practices to keep the team updated.
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Execute continuous steward leave programs, where high achieving stewards are on long-term LOA shadowing union representatives.
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Instill a culture of mentorship, growth, and member development within the servicing team.
CLEAR, CONCISE AND CONSISTENT COMMUNICATION
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Ensure a consistent, workplace-based communication process within the respective servicing team. Working with the union representatives, ensure the content is relevant, focused on member engagement, union services, ongoing issues, and union responses and overall, a demonstration of our union’s understanding of the workplace, member-centric approach, and the union ecosystem.
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Champion consistent communication within the servicing team, ensuring relevant updates, organizational events and programs, process improvements are communicated regularly to the team.
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Ensure communication channels are open and accessible to members, stewards, and staff team members.
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Other duties as assigned.
EDUCATION
At SEIU Healthcare, we understand that the best people do not always have the same access and opportunities to education, and while post-secondary education is always preferred, we want to make sure nothing stands in the way of finding the right person.
EXPERIENCE & COMPETENCIES REQUIRED
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Proven experience leading highly effective teams.
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Proven commitment to equity and inclusion principles.
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Extensive experience with customer service, or member services. With a specific level of experience with troubleshooting interpersonal and perspective-based issues and concerns.
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Strong emotional intelligence skills.
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Experience with internal organizing principles, understanding the interdependence of engagement and outcomes.
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Strong understanding of labour laws, collective bargaining, collective agreement enforcement, and union operations.
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Demonstrated experience with social justice, political action, and campaign leadership.
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Demonstrated experience managing a diverse team and fostering a positive work culture.
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Demonstrated to commitment to anti-racism, anti-discrimination principles.
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Excellent leadership, communication, and interpersonal skills.
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Ability to analyze and address complex workplace issues diplomatically.
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Demonstrated ability to work effectively in a fast-paced and dynamic environment.
LICENSE/CERTIFICATION REQUIRED
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A valid driver’s license and access to a personal vehicle is required.
PHYSICAL DEMANDS/ WORKING CONDITIONS / ENVIRONMENT
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Office work may involve prolonged periods of sitting at a workstation and repetitive movements associated with such tasks.
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Field work may involve extended periods away from home, long hours, and exposure to both physically and mentally demanding environments.
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Evening and weekend work may be required. Work hours will vary to meet operational needs.
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Prolonged use of a computer.
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Frequent use of the telephone.
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Driving, air travel, cross-border travel, and attendance at off-site meetings.
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Frequent long-distance travel by motor vehicle.
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Must be able to lift and transport boxes containing various materials to and from meetings.
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Exposure to medical, healthcare, and office environments.
APPLICATION
Written applications that detail your qualifications and experience should be submitted on our career portal.
Please note that the Employer reserves the right to transfer or assign staff anywhere within the SEIU Local 1 Canada jurisdiction.
VACANCY DISCLOSURE
This posting is to fill an existing vacancy within SEIU Healthcare.
ARTIFICIAL INTELLIGENCE DISCLOSURE
Please note that SEIU Healthcare may use artificial intelligence (AI) tools to assist in screening, assessment, or selection of applicants for this position.
WHY SEIU HEALTHCARE?
At SEIU Healthcare, you will find a dynamic and inclusive environment where employees are valued and rewarded for their work. Here are a few things that set us apart:
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Inclusive workplace culture
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Excellent health, dental and insurance benefits to meet the diverse needs of our employees
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Generous vacation and sick leave benefits, inclusive supplemental unemployment benefits
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Fully sponsored employer pension plan
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Investment in employee growth — personal and professional development options
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Working towards a common goal by making a real difference in the lives of people
EQUAL OPPORTUNITY
SEIU Healthcare thanks all applicants for their interest. We are committed to diversity in our workplace and encourage applications from all visible minority groups, women, Aboriginal persons, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources. Please note that only individuals who are selected for interviews will be contacted.
