Mental Health Worker (Cantonese- or Mandarin-speaking)
Location: GTA (Downtown, North York & Markham) (Hybrid)
Employment Type: Full-Time, Contract (12 months)
Reports To: Director, Client Care
█ ABOUT HF CARE
HF Care is a non-profit organization dedicated to championing culturally rooted mental healthcare for people from East and Southeast Asian communities in the Greater Toronto Area. Our work advances toward a vision of connected communities where every person can live their fullest, most meaningful life. Everything we do is grounded in our values—Belonging, Dignity, Courage, Hope, and Relations—including how we support the people who make our mission possible.
We are looking for a compassionate and collaborative Mental Health Worker to provide dedicated support to Chinese-speaking clients living with severe and persistent mental illness.
█ ABOUT THE ROLE
This role sits at the heart of HF Care's direct service delivery, providing assessment, treatment, rehabilitation, and community linkage support to clients navigating mental health challenges, with a deep commitment to culturally responsive care.
█ WHAT YOU WILL DO
Your Responsibilities
- Support clients’ recovery through the provision of intensive case management services including: client-centred assessments, treatment, rehabilitation and support services; and working with families to promote mutual support, capacity building and empowerment.
- Perform central intake functions including screening calls and other forms of referrals and determines whether the client meets eligibility criteria; performing assessments on the need for services and facilitates access to the appropriate interventions.
- Facilitate linkages between clients and community resources and collaborating with appropriate service providers or community organizations.
- Identify issues and provide advice, consultation, support and information to consumers, their families, service providers and the community on mental health and related matters.
- Address barriers that impact on the Asian communities’ ability to access mental health services.
- Participate in providing education to community service providers and other stakeholders regarding culturally responsive service.
- Maintain effective and timely documentation of client records.
█ WHAT WE ARE LOOKING FOR
We recognize that skills and potential come from many paths. We encourage you to apply even if you don't meet every qualification listed below.
Required
- Maintain effective and timely documentation of client records.
- Social Work degree or equivalent.
- Proficiency in English and Chinese (Cantonese or Mandarin)
- Current registration with OCSWSSW or is eligible for the OCSWSSW membership.
- At least 2 years of case management experience and/or front-line experience with vulnerable populations.
- Sound clinical skills, including assessment, intervention, advocacy, psycho-education, supportive counseling, and life skills coaching.
- Sound group work and community work skills.
- An understanding of the psychosocial rehabilitation model.
- Knowledge of mental illness, medications and ability to assist clients with symptom management.
- Knowledge of community resources and systems.
- Excellent communication skills.
- Professionalism and strong team player.
- Demonstrated organizational and problem-solving skills.
- Competence in relevant computer applications particularly Microsoft Office.
- A valid Canadian driver’s license and access to a vehicle is an asset.
- Demonstrated ability to work in a multi-cultural setting.
- A satisfactory result of Vulnerable Sector Police Record Check is a requirement of this position.
- Office work and community settings, which include meetings at clients’ homes and travel with client
- Flexible schedule, including some evenings and weekends
Assets — Not Requirements
- Experience in a non-profit, healthcare, social services, or community-based organization
- Lived experience in communities served by HF Care
Physical Demands
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the essential duties of this job, the employee is regularly required to sit and talk and hear. The employee is required to type on a keyboard and use a mouse. The employee is often required to stand, walk, and reach with hands and arms.
The employee is required to walk up two sets of stairs. At times, the employee may be required to lift and carry approximately 1 – 7 lbs. of materials. The employee is occasionally required to do heavy lifting.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The noise level of the work environment is usually low.
For employees who provide direct service to consumers with mental health issues and their families, while working off-site they are to take all reasonable precautions to ensure their own safety and that of their client’s.
█ OUR COMMITMENT TO YOU
- Salary is $58,000
- 7-9 additional paid holidays (including Year-End closure)
- Hybrid work · flexible summer hours
- A mission-driven, culturally inclusive team where your work directly enables better community care
Our Commitment to Equity, Inclusion & Accessibility
HF Care is committed to an equitable, diverse, inclusive, and barrier-free workplace. We strongly encourage applications from racialized persons, First Nations, Metis, and Inuit Peoples, 2SLGBTQ+ individuals, women, persons with disabilities, including those with lived experience of mental health and substance use challenges.
Accommodations are available at every stage of the recruitment process. Please contact People & Culture at [email protected] to request support.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $58,000.00 per year
Benefits:
Experience:
- Case Management or Front-Line: 2 years (required)
Language:
- Mandarin or Cantonese (required)
Work Location: In person
