Title: In-Reach Case Manager
Job Status: Full Time 40 hours (Existing Role)
Schedule: Monday-Friday, 9:00am-5:00pm
Job Region: All Blue Door Locations
Equipment: Computer, Telephone, Reliable Vehicle/Valid Driving License/Insurance.
Salary: $25.72
Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.
Job Summary
Reporting to the Program Manager, Transitional and Health, the Hospital In-Reach Worker (Case Manager) is a social worker or equivalent, supports individuals experiencing homelessness accessing hospital services (Emergency Department and In-Patient Unit) with system navigation and discharge planning. This worker works both remotely and on-site at Southlake Hospital as directed.
Responsibilities
-
Provide one-on-one support to patients with no fixed address to determine system of support and available housing and discharge options.
-
Explore and utilize natural supports in discharge planning.
-
Explore and utilize housing options available.
-
Facilitate access to emergency housing and/or seasonal programs when applicable.
-
Advocate and facilitate access to palliative care when appropriate.
- Liaise and coordinate with hospital team to support discharge rounds when appropriate.
-
Liaise and coordinate potential discharge supports with community partners as appropriate. Making sure that appropriate information is exchanged in the process for a warm transfer.
-
Connect patients to financial support as needed.
-
Work from an anti-oppressive and trauma informed lens.
-
Record keeping, preparing monthly and quarterly statistics.
-
Stay up to date with new and current community-based resources and support.
-
Provide follow-up to patients discharged into housing at three months to determine if they experienced re-admission to the hospital in that period.
-
Provide follow-up to patients who had not secured housing before discharge at three months to determine if they experienced re-admission to the hospital in that period.
-
Advocacy for patients with regards to coordinating support.
-
Support clients to navigate community supports and services.
-
Homelessness prevention for patients whose housing could be jeopardized with hospital stay.
-
Support transportation, and other essential needs of patients as required.
-
Other duties as assigned.
Respect and Professionalism
-
Maintain professionalism in the workplace.
-
Working cooperatively alongside and supporting all Blue Door team members and departments.
-
Adherence to the mission, vision, policies and procedures of the agency.
-
Able and willing to promote harm reduction practices in accordance with core standards.
-
Attend internal staff meetings and staff training as required.
-
Maintain the confidentiality of all client and agency information.
-
Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
-
Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
-
Provides referrals and follow-up as necessary.
-
Meets with manager on a regular basis and participates in completion of annual performance evaluation.
Occupational Health & Safety
-
All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
-
All employees shall learn and understand health and safety policies and procedures and will comply with them.
Qualifications
-
Minimum Bachelor of Social Work Degree or equivalent. Combination of relevant education and experience.
-
Knowledge of Landlord Tenant Act.
-
Knowledge of Housing First Practices.
-
Experience working with vulnerable populations.
-
An understanding of homelessness, mental health, and addiction issues.
-
An ability to work independently and as an effective team member.
-
Excellent verbal and written communication skills.
-
Strong interpersonal skills with clients and colleagues and commitment to team approach.
-
Understanding and delivery of anti-oppressive practices.
-
Experience with harm reduction practices.
-
Excellent organizational skills.
-
Able to operate within a flexible work schedule.
-
Must have a reliable vehicle, valid driving license, clear driver’s abstract and appropriate insurance. Mileage is reimbursed.
CPI, Frist Aid/CPR and Vulnerable Screening Clearance (Police Check).
-
We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.
Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. We promote the principles of intersectional anti-racism and anti-oppression and adhere to the tenets of the Ontario Human Rights Code. We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door is a unionized work environment.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.
This role is part of a focused hiring process. Applications will be accepted from Tuesday, June 2, 2026 until Tuesday, June 16, 2026. Please review the job description carefully as you prepare your resume and application, and ensure your submission is completed within this time period. All applications will be reviewed as received, and interviews will begin for qualified candidates as soon as possible. The position may be filled before this job posting ends. Only candidates selected for an interview will be contacted. Please submit a cover letter and resume to [email protected]
Monday - Friday, 9:00am-5:00pm
40 hours per week
