Columbus L1 hardware support technician Jobs – 4 Openings This Week

L1 Hardware Support Technician
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Heavy lifting
- Microsoft Office
- Communication skills
- Profit sharing
- Dental care
Quick apply
Sr. IT Support Analyst
SIMNET —Whitby, ON
- $65,000–$75,000 a year
- On call
- Travel
- In-person
- Dental care
Quick apply
7d
Senior IT Technician (L2)
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Microsoft 365 Specialist - L3
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Hybrid work
- Azure
- Sales
- Windows
Quick apply

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L1 Hardware Support Technician
Venture Computers of Canada Inc. —Markham, ON
Valid Driver’s license is required. Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various…
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L1 Hardware Support Technician

Venture Computers of Canada Inc.
Markham, ON

Quick apply

Job details

Full-time

Benefits

Profit sharing
Extended health care
Dental care
Vision care
RRSP
Flexible schedule

Skills

Heavy lifting
iOS
Microsoft Office
MacOS
Communication skills
Driving Licence
VPN

Full job description

Venture is a growing IT managed service provider that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 35 years of market experience, we've partnered with clients to customize IT solutions in financial, legal, advisory, and manufacturing industries.

It's an exciting time at Venture as we are expanding and rebranding. If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply.

The Role

We're currently looking for an L1 Hardware Support Technician to join our team! This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.

What you'll be doing

Diagnosing and resolving tickets within client service level agreement time frame
Diagnosing and replacing major hardware components for standard Windows and Apple devices
Maintaining all required Apple & Lenovo certifications and training programs
Configuring and customizing Windows and Mac setups for clients
Performing the above functions onsite at client sites and in-lab at Venture’s office
Managing communication between vendors and other third-parties as required
Documenting ticket progress and resolution notes for client billing or review
Acting as the liaison between the account and technical team to clients when required
Meeting client service level agreement targets while maintaining a high level of client service
Supporting technician and account teams to ensure client satisfaction
Working with the team lead to identify opportunities to improve our hardware repair team
Performing other tasks, based on management requirements

What are the requirements

1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365 and VPN applications
Support knowledge of printer hardware and printer related software such as printer drivers
Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
Knowledge and experience performing PCB repairs is considered an asset
Strong client service skills – communication and problem solving
Ability to work with non-technical users - simplifying complex information
Ability to multi-task, prioritize and manage time effectively
Ability to lift heavy objects up to 50 lbs.
Valid Driver’s license is required
This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM

What's in it for you

The opportunity- we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
Competitive salary- base salary, group RRSP, and profit-sharing plan
Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
Comprehensive benefits- extended health, dental, and vision benefits
Flexibility - flexible work schedule to balance personal and work life
Work and play - our office is made up of veteran IT professionals but our team embraces a family environment that is friendly, approachable, and fun (we have regular socials outings)

What we value

Entrepreneurs - we are self-starters and people who enjoy challenges
Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
Technology enthusiasts- we get paid to geek out on the latest products, updates and releases for our client partners
Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development

Quick apply

Refine Your Search

l1 hardware support technician jobs in columbus

L1 Hardware Support Technician

Sr. IT Support Analyst

Senior IT Technician (L2)

Microsoft 365 Specialist - L3

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