Window Bars Locksmith & Security Professionals
We are looking for a Field Operations Coordinator to join our team!
Are you a proactive, highly organized, team-focused person with a passion for supporting residential and commercial service operations?
Do you excel in a fast-paced environment where priorities shift quickly, and consistently deliver results through strong planning and execution?
Are you looking to join a high-performing team that values honesty, professionalism, and accountability?
If this sounds like you, keep reading — we’d love to meet you!
About Us:
Window Bars has been a trusted name in locksmith and security services in Oshawa and the Durham Region for over 35 years. Our team of professionals is dedicated to delivering prompt, reliable solutions for your home or business.
Mission
To protect what matters most by delivering security, safety, and accessibility solutions that help our community feel safe, supported, and secure.
Vision
To build a business that creates lasting safety, security, and accessibility for every family and business in our community.
Core Values
Customer Focus: We lead with the customer in mind, ensuring a smooth, reliable experience that protects their comfort, safety, and peace of mind.
Trust – We safeguard our customers’ assets and information with integrity, transparency, and confidentiality at every level.
Speed – We act with urgency and efficiency, responding to all calls and quote requests within 24–48 hours and maintaining clear, timely communication.
Experience – We pursue mastery through ongoing training, mentorship, and documented best practices to ensure consistent, high-quality service.
The Role:
Operations Coordinator
Position Summary:
The Operations Coordinator is responsible for coordinating and managing the daily scheduling of locksmith technicians, ensuring timely response to customer requests, and maintaining clear communication between clients, technicians, and management. This role requires excellent organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.
This role is for you if you are:
- Trustworthy, honest, respectful, accountable, and consistently reliable
- Calm under pressure, positive, and focused on finding solutions in every situation
- An experienced leader who can motivate and support a team
- Committed to personal excellence and driven to succeed with a strong “can-do” mentality
- Skilled at planning, understanding the big picture, and prioritizing tasks effectively
- Strong in critical thinking and problem-solving, especially in fast-moving service environments
- Flexible, adaptable, and comfortable adjusting to the needs of a busy locksmith business
Key Responsibilities:
- Receive and prioritize incoming service requests via phone, email, or digital platforms.
- Schedule and dispatch locksmith technicians to residential, commercial, and automotive jobs.
- Monitor technician schedules, locations, and job progress throughout the day to ensure efficiency and timely service.
- Communicate with customers to confirm appointments, provide updates, and follow up after service completion.
- Maintain accurate records of service calls, customer details, job status, and billing information in dispatch software.
- Coordinate emergency or after-hours service requests as needed.
- Collaborate with management and technicians to resolve scheduling conflicts, delays, or service issues.
- Assist with inventory tracking and ordering of locksmith supplies if required.
- Support customer service and administrative functions as part of the operations team.
Qualifications:
- High school diploma or equivalent required; additional administrative or customer service training preferred.
- Previous experience as a dispatcher, scheduler, or coordinator—preferably in the locksmith/hardware, security, skilled trades or field service industry.
- Strong communication and interpersonal skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Proficient with scheduling or dispatch software (e.g., ServiceTitan, Jobber, Housecall Pro, etc.).
- Ability to remain calm under pressure and handle urgent service requests efficiently.
- Basic understanding of locksmith terminology and services is an asset (training provided).
Compensation & Benefits:
- $25.00 $30.00 per hour based on experience.
- Health and dental insurance available
- 2 weeks vacation and 5 paid sick days per year.
- Hours: Monday – Friday 8:00am – 5:00pm
- Location: 337 Simcoe Street South, Oshawa (in office)
Employment is contingent upon meeting applicable security screening requirements
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Education:
- Secondary School (required)
Experience:
- Administrative: 1 year (required)
- Schedule management: 2 years (required)
Work Location: In person
