Join the Novus Automotive Group at Marigold Ford Lincoln!
As the premier Ford Lincoln dealership in the Whitby region, Marigold Ford Lincoln (MFL) has earned a reputation for surpassing client expectations every single day. We believe in providing personalized service to our customers and making their journey as MFL buyers or owners as enjoyable as possible.
Marigold Ford Lincoln is seeking a proven Fixed Operations Manager to provide strategic leadership and operational oversight for our high-volume Service and Parts Departments.
If you’re enthusiastic about stepping into a senior leadership role within a well-established, high-performing dealership where fixed operations play a critical role in long-term success, Marigold Ford Lincoln is the place for you!
Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including MFL. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.
Position Overview:
Marigold Ford Lincoln is one of Ontario's highest-volume Ford dealerships and part of Novus Automotive, a growing six-dealership group across Durham Region. Our Fixed Operations department is among the largest in the province and a critical driver of the dealership's profitability and customer loyalty.
What You’ll Do:
Leadership & Team Development
- Lead, coach, and develop Service and Parts teams to deliver consistent performance and an exceptional customer experience.
- Drive a culture of accountability, continuous improvement, and talent retention.
- Partner with Sales leadership to ensure cross-departmental alignment and a seamless customer journey.
Customer Experience
- Set and maintain high standards for customer satisfaction across all fixed operations touchpoints.
- Handle escalated customer concerns with professionalism and a commitment to fair resolution.
Operational Excellence
- Oversee day-to-day operations of a high-volume Service and Parts operation — workflow, throughput, and quality.
- Identify and implement process improvements that enhance efficiency and support growth.
- Maintain full compliance with Ford Motor Company standards and requirements.
Financial Performance
- Own the Fixed Operations P&L — budgeting, forecasting, monthly results, and variance analysis.
- Drive labour efficiency, technician productivity, ELR, parts gross, and fixed absorption to plan.
Safety & Compliance
- Enforce health, safety, and hazardous materials compliance in accordance with Ontario OHSA requirements.
Required:
- 5+ years of progressive automotive fixed operations leadership, with at least 2 years in a senior management role.
- Proven track record of financial performance improvement across Service and Parts in a high-volume environment.
- Strong P&L fluency, KPI management, and command of fixed operations profitability levers.
- Demonstrated ability to build and retain high-performing teams.
- Valid Ontario Class G Driver's Licence with a satisfactory driver's abstract.
Preferred
- Ford or Lincoln dealership experience strongly preferred.
- Proficiency with PBS dealer operating system an asset.
- Post-secondary education in Business, Automotive Management, or a related field.
What We Offer:
- Competitive compensation package — details provided to shortlisted candidates.
- Comprehensive group benefits from day one.
- Paid time off: 5 personal days, 3 weeks vacation (increasing to 4 and 5 weeks with tenure), 2 volunteer days, 3 bereavement days, 5 new parent leave days.
- Vehicle program and employee discounts across Novus Automotive dealerships.
- Ongoing professional development and manufacturer training.
We thank you for your interest in employment with Marigold Ford Lincoln, however, only applicants selected for an interview will be contacted.
Please note, this posting is intended to fill an existing vacancy within our organization.
Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact [email protected].
Job Type: Full-time
Pay: $120,000.00-$170,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Whitby, ON L1N 2K2: reliably commute or plan to relocate before starting work (required)
Experience:
- Ford dealership: 1 year (preferred)
- Automotive Service or Parts Management: 5 years (required)
- PBS Dealer Management System: 1 year (preferred)
Licence/Certification:
- Ontario Class 'G' Driver's License (required)
Work Location: In person
