At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Manager, Production Operations is responsible for completion of all daily productions tasks to ensure all Client SLAs are met in a timely and accurate manner, while meeting unit cost goals. They provide effective leadership to assigned staff to maximize the productivity, efficiency, quality and associate engagement of our Production Operations team. The manager monitors the performance of their assigned staff, and acts as a liaison with representatives from other departments (e.g., Client Services, Facilities, Compliance and technical support teams) to meet production and business objectives.
Key Job Functions/Responsibilities
Effectively deal with personnel related issues and ensure that assigned staff are effectively utilized to optimize team performance.
Provide ongoing feedback to assigned associates, through the preparation of periodic performance reviews to recognize/reward strong performance, as well as counsel for improvement and ensure accountability when necessary.
Build and maintain a strong culture by actively supporting GPTW initiatives and engaging fully in Broadridge’s diversity, equity, and inclusion programs.
Support the preparation of annual operational budgets, effectively manage daily operations to stay within agreed upon budgets, and drive unit cost improvement.
Be responsible for understanding applicable Broadridge policies and procedures, as well as requirements of ISO and other Standards; collaborate with internal and external auditors, provide requested documentation, and follow up on audit reports, as applicable.
Ensure Production Supervisors are meeting daily production deliverables. Ensure Late Job reports and Must Mail lists are monitored each day, and take action as necessary to ensure all SLA’s are met.
Interface with Production Coordinator to ensure production testing requirements and Canada Post delivery requirements are met.
Review Trouble tickets and Issue log and update status information as necessary.
Inspect production area to ensure a safe and clean work environment. Generate Remedy, ITSM, and support tickets as required. Complete online Intelex reporting for any associate incidents that occur onsite. Act as warden in the event of emergency evacuations.
Monitor associate attendance and verify associate ADP report accuracy by day/pay period. Review and approve associate vacation requests as appropriate and work with Human Resources to proactively address any associate attendance/lateness issues.
Facilitate handover with previous and incoming shifts to ensure production continuity.
Attend all required meetings with Client Services, Issuer Operations, Facilities, Compliance, Health and Safety, Business owners and Finance as required.
Participate in annual and periodic production planning sessions.
Participate in monthly vendor service meetings. Review all equipment issues with vendors and escalate as required. Coordinate all PMs with service vendors.
Facilitate production tours as requested.
Ensure associate training is scheduled and completed as required throughout the year, and ensure operators follow all production processes properly.
Participate in all audit meetings and provide objective evidence to support auditor requests.
Communicate staffing requirements to temp agencies and ensure proper staffing levels are maintained on their assigned shift(s).
Participate in all BCP/DR initiatives.
Process all required invoices for production-related expenses.
Identify production efficiencies and submit suggestions to improve unit costs where practical.
Must be flexible to work overtime, including weekends. Initial training period is conducted in day shift.
Performs other duties as assigned.
Basic Skill Level Requirements
Education:
Bachelor’s degree in Business Administration (Finance, Accounting, Marketing, Management) or a related field is required.
Experience:
At least 5 years of production operations, manufacturing, transaction processing, logistics, or related experience, including three in a managerial capacity.
Proven leadership skills. Must be able to lead courageously and develop associates to maximize their potential.
Strong analytical skills. Ability to work with budgets/production reports and analyze data to make operational decisions that improve productivity, efficiency and quality.
Strong project management skills.
Skills:
Solid organizational skills. Must be able to effectively multi-task and manage multiple priorities simultaneously.
Must be detail-oriented and able to review printed documents to ensure that they meet quality standards.
Must be a self-starter and demonstrate strong initiative.
Strong interpersonal and communication skills (both written and verbal). Must be able to adapt communication style to interact effectively with associates at all levels of the organization.
Must be able to work effectively in a team environment.
Ability to stand for long periods of time.
Tools:
Strong PC/systems skills including proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, MS Project).
Recruitment Process
Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.
Compensation
Salary Range: $90,000 – $110,000 CAD. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Bonus Eligible Position
Benefits: Medical, dental, life and vision insurance. RRSP program with company match, paid parental leave, competitive vacation days and more. Medical insurance starts immediately upon hire.
AI Disclosure
No AI or automated tools are used in the screening or assessment of applicants for this role.
Vacancy Disclosure
This posting is for an existing and currently open position within Broadridge.
Background Check Process
Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.
#LI-TN1 #LI-Onsite
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
