Group presentation
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.
Who we are
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
What we expect
- Oversee daily billing, cash application, collections, and customer master data activities across Canada
- Own and deliver on KPIs including DSO, AR aging, billing accuracy, cash application rates, and productivity targets
- Lead dispute resolution processes and drive root-cause identification to reduce recurring issues
- Ensure accuracy, completeness, and compliance of customer master data, including controls over new customer setup, terms changes, banking updates, and contact management
- Support TKE One transformation initiatives related to billing, cash application, and collections (execution and adoption)
- Map current state vs. future state processes; identify and close gaps
- Recommend and implement solutions to improve billing cycle time, remittance matching, and collections effectiveness
- Support system implementations, automation rollouts, and data governance frameworks as directed
- Lead and develop a team of managers/supervisors across billing, cash application, and collections
- Drive performance, accountability, and a culture of continuous improvement across the team
- Conduct regular performance discussions, provide coaching, and support talent development
- Provide regular reporting on O2C performance, risk accounts, and key metrics to senior leadership
- Collaborate cross-functionally with operations, project management, sales, and legal to resolve billing discrepancies and improve the customer experience
Who we are looking for
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field, or an equivalent combination of education and relevant experience
- 8+ years of progressive experience in billing, collections, cash application, or accounts receivable operations
- Minimum 3 years in a people leadership role managing supervisors or managers
- Strong understanding of construction/service industry billing practices, including milestone billing, holdback/retention, progress payments, and change orders
- Demonstrated ability to drive process improvement and operational change
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management skills
Preferred:
- Experience in the elevator, construction, or field services industry
- Familiarity with Oracle ERP, GetPaid, Salesforce, or similar AR/billing systems
- Experience supporting or participating in ERP transformation or system implementation projects
- CPA designation or equivalent considered an asset
Contact
Please use the contact below for job specific requests and include the Job-ID.
[email protected]
What we offer
- Total compensation range $130,000 to $150,000
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Bonus plans for all positions
- Wellness Program
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age or any other protected status required by applicable law.
Employer seals
This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.
As part of our recruitment process, TK Elevator may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or recruitment team
Job Reference: CA_ET_TKELEV00394
