Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy
We’re looking for our next Incident Commander. Could It Be You?
This is a mission-critical position where you will serve as the central pillar of platform stability. You won't just manage incidents—you will be the principal driver who safeguards our customer experience and our high-stakes trading platform. You are the definitive voice of clarity during critical moments, connecting brilliant technical minds with executive strategy. This role is for a proven contributor ready to own the moment, drive continuous improvement, and leave a lasting legacy on our reliability culture.
Need more details? Keep reading…
What You Will Achieve: Impact & Leadership Executive Communication & Trust Building
- The Core Thrill: This isn't just a job; it's the heartbeat of our platform. You're the main event, the one who keeps the trading engine purring and the customers cheering. When things go sideways, you're the captain, leaping into action to lead our tech teams. This role is for a true owner, a driver of positive change, and the ultimate champion of a rock-solid reliability culture.
- Craft the Epic Saga: You'll build unbreakable trust with the brokerage leadership by serving up crystal-clear, "we've got this" updates that keep everyone calm, aligned, and supremely confident in your battle plan.
- The Power of the Nudge: You'll master the high-stakes dance of escalation, knowing exactly when to tap the right people on the shoulder to get fast results. You maintain total control and authority, keeping the chaos locked down and the fix racing forward.
Incident Command & Technical Coordination
- Own the Bridge: Take decisive command of the end-to-end incident lifecycle, leading and empowering diverse, cross-functional technical teams (engineering, infrastructure, security) from the moment of detection to final resolution.
- Master the Huddle: Champion the technical effort and align specialists, keeping them laser-focused and collaborative to own the fastest possible service restoration.
- Global Coordination: Seamlessly coordinate with external partners and vendors, ensuring a unified and effective recovery effort across all dependencies.
Root Cause Discovery & Systemic Change
- Become the Detective: Apply exceptional investigative and deductive reasoning skills to systematically piece together evidence from complex, distributed systems.
- Solve the Impossible: Thrive on the challenge of forming rapid, accurate hypotheses from limited data, leading technical teams to not just solve the current issue, but to discover the systemic root cause.
- Champion Prevention: Lead thorough post-incident reviews, converting lessons learned into concrete, tracked action items that prevent recurrence and elevate our platform’s overall resilience.
Culture & Process Transformation
- Lead the Culture of Resilience (Act as an Organizational Change Agent): Be the driving force behind a culture of extreme reliability and resilience. Champion high-impact improvements to incident practices, mentor the next generation of responders, and influence organizational behavior across all departments to make us a truly resilient organization.
- Engineer the Future of Response (Innovate & Refine): Develop, refine, and champion world-class incident management playbooks and runbooks, and directly contribute to the cutting-edge tooling and automation that will make our response not just faster, but truly intelligent and predictive.
The Profile: Skills & Expertise Communication & Command
- Exceptional presence and composure: The ability to be clear, confident, and articulate in highly urgent environments.
- Executive-level stakeholder management: A track record of facilitating technical discussions and driving consensus among senior leaders.
- Proven Change Leadership: Demonstrated ability to drive large-scale cultural and process improvements across an organization.
Technical Acumen & Inference
- Deep technical curiosity: A strong background that allows you to quickly grasp complex distributed systems, microservices, and cloud infrastructure.
- Detective-like thinking: The exceptional ability to form reliable conclusions and tested hypotheses from incomplete information.
- Systems Generalist: Comfortable navigating diverse environments including Linux, Kubernetes (GKE), major Cloud Platforms (GCP, AWS, Azure), and a range of monitoring tools (Datadog, Splunk, Elastic).
So are YOU our next Job Title? You are if you…
- 5+ years of progressive experience in incident management, SRE, or production operations.
- High-Stakes Systems Expertise: Direct, demonstrable experience in environments where system stability is paramount, such as trading systems, financial technology, or brokerage platforms.
- Thought Leadership: You are a recognized leader in incident management and resiliency, demonstrated through industry contributions, speaking, publications, or significant organizational impact.
Own the Impact: Why This Role is Your Next Great Challenge
This is an opportunity for true ownership—the chance to step into a role that combines the most compelling aspects of leadership and technical excellence. We're looking for someone ready to:
- Lead the narrative: Use your executive-level communication skills to clearly guide and inform the entire organization during critical moments.
- Solve the toughest puzzles: Apply your deep technical acumen to investigate complex incidents and drive them to resolution.
- Be the anchor: Bring the calm, courageous leadership that keeps the organization focused, resilient, and ready to learn.
You won't just manage incidents; you'll define the future of operational excellence by working with the best engineers, setting the highest standards, and leading from the front. This is where your ability to take charge makes a genuine, visible difference.
Compensation Information:
- Base salary range: $130,000 - $170,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
