columbus pool service contractor pool weekly maintenance Jobs – 1 Openings This Week

Quality Assurance Specialist
Betz Pools Limited —Stouffville, ON
- $28–$30 an hour
- Customer service
- Microsoft Office
- Business
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7d

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Quality Assurance Specialist

Betz Pools Limited
Stouffville, ON

Quick apply

Job details

Permanent
7 days ago

Skills

Customer service
Post-secondary education
Microsoft Office
Quality assurance
Business
Communication skills
Driving Licence

Full job description

About Us

For over 80 years, Betz Pools Ltd. has been a trusted leader in custom pool and spa design, installation, renovation, and service across Canada. We are guided by our CLEAR core values: Communication, Learning, Engagement, Accountability, and Respect.

Reports to: Weekly Service Manager

Role Overview

We are seeking a Quality Assurance Specialist with 2–3 years of experience in quality assurance, pool service operations, or field coordination. This role focuses on protecting service quality standards, conducting structured audits, strengthening operational consistency, and improving the overall customer experience across recurring residential service routes.

This role does not directly supervise technicians but partners with Service Leadership to improve quality and performance.

Success in this role will be measured by improvements in audit scores, reduction in repeat service concerns, documentation accuracy, and measurable increases in customer satisfaction.

Key Responsibilities

Conduct structured field audits of completed service visits to verify chemical balance accuracy, service completeness, documentation standards, and safety compliance. This role audits work performed by both employees and contractors.
Review customer feedback, callbacks, and service concerns to determine root causes and recommend action plans
Identify recurring service issues and recommend process improvements to prevent repeat failures
Track quality metrics, reporting, and corrective actions
Support training documentation, SOP compliance, and data accuracy
Collaborate with Service Managers to maintain white-glove customer service standards

Qualifications

Required:

2–3 years in quality assurance, service coordination, or operations
Strong attention to detail, organization, and problem-solving
Excellent communication and reporting skills
Proficiency with Microsoft Office and operational software
Valid G Driver’s License with clean abstract

Preferred:

Post-secondary education in Business, Operations, or related field
Experience in pool maintenance or field service

Work Conditions

Primarily road-based role, traveling within a designated weekly service area
Regular site visits to monitor field quality and customer experience
Occasional time at Head Office in Stouffville for meetings and reporting
Flexibility required during peak seasonal periods
Outdoor work environment with exposure to varying weather conditions; ability to walk properties, lift up to 30 lbs, and access pool equipment areas as required

Compensation & Benefits

Hourly rate of $28–$30 based on experience and qualifications
Company benefits plan
Opportunity for performance-based incentives
Career growth with a long-standing industry leader

Apply Today

If you believe this opportunity reflects your experience, work ethic, and commitment to quality, we encourage you to apply and become part of the Betz Pools team.

Quick apply

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