Client Experience & Operations Coordinator
Johnston & Daniel | Properties InStyle Brokerage
Midtown Toronto | Full-Time | In-Office
The Opportunity
Some people wait for instructions.
Others see what needs to be done, take ownership, and make everything around them run better.
We're looking for a highly organized, proactive, and service-driven Client Experience & Operations Coordinator to become the operational backbone of our growing real estate business.
This role is ideal for someone who thrives on creating structure, managing details, improving systems, and delivering exceptional client experiences. You enjoy solving problems, anticipating needs, and bringing order to moving parts. You take pride in your work and understand that behind every great client experience is a well-run operation.
This is not simply an administrative position. It is an opportunity to play a key role in the growth and success of a high-performing luxury real estate team.
About Us
At Johnston & Daniel | Properties InStyle, we believe exceptional service is built through professionalism, attention to detail, and genuine care for our clients.
Our business has been built on trust, relationships, and consistently delivering a premium experience. As we continue to grow, we are looking for someone who shares those values and is excited to contribute to a collaborative, client-focused environment.
What You'll Be Responsible ForClient Experience
- Serve as a key point of contact throughout the client journey
- Coordinate client communications, follow-up, and touchpoints
- Manage client appreciation initiatives, events, and gifting programs
- Ensure every interaction reflects our commitment to exceptional service
Operations & Administration
- Coordinate listing, transaction, and contract administration
- Maintain CRM systems, databases, and workflow processes
- Prepare documentation and ensure records are accurate and up to date
- Track deadlines, appointments, and project deliverables
Marketing Support
- Assist with listing promotion and marketing campaigns
- Coordinate email marketing, social media content, and digital communications
- Support the execution of print and online marketing initiatives
Systems & Growth
- Identify opportunities to improve efficiency and streamline processes
- Create and maintain operational systems and procedures
- Help support the ongoing growth and scalability of the business
- Take ownership of projects and see them through to completion
What We're Looking For
The ideal candidate is someone who:
- Has exceptional organizational skills and attention to detail
- Takes initiative and ownership without constant direction
- Communicates professionally and confidently
- Enjoys problem-solving and finding solutions
- Can effectively manage multiple priorities and deadlines
- Maintains a positive, team-first attitude
- Loves creating order and structure
- Is committed to delivering an outstanding client experience
Experience & Qualifications
- Previous experience in real estate administration, client care, operations, or project coordination is preferred
- Experience working within a real estate team or brokerage is considered an asset
- Strong customer service and relationship management skills
- Real estate registration is not required
Technology Experience
Experience with any of the following is considered an asset:
- MLS® Systems
- Follow Up Boss CRM
- Google Workspace
- Canva Pro
- Mailchimp
- AuthentiSign
- Facebook Ads Manager
- Canada Post Unaddressed Admail
- Apple MacOS and iWork Applications
What Success Looks Like
You notice details others miss.
You solve problems before they become problems.
You take ownership instead of waiting for direction.
You genuinely care about creating exceptional experiences for both clients and colleagues.
Most importantly, you help make the business stronger, more efficient, and more enjoyable for everyone involved.
What We Offer
- Competitive compensation based on experience
- A professional, collaborative, positive, and supportive team environment
- Meaningful responsibility and autonomy
- The opportunity to contribute directly to the growth of a respected luxury real estate brand
- Long-term career growth and advancement opportunities
If you're someone who takes pride in excellence, thrives in a fast-paced environment, and enjoys making a meaningful impact, we'd love to hear from you.
Please submit your resume along with a brief note explaining why this opportunity interests you to [email protected]
Pay: From $45,000.00 per year
Work Location: In person
