Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We're on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that's what makes the journey worthwhile.
So, lace up your boots and let's tackle the climb together.
You can learn more about us at www.riversidenaturalfoods.com.
The purpose of this role is to protect financial accuracy and improve recovery of customer compliance deductions by validating claims, disputing invalid deductions, and identifying root causes that reduce future deduction risk. The role supports Finance by keeping deduction balances clean, improving customer compliance visibility, and partnering with Sales, Customer Service, Supply Chain, Logistics, Finance, and external customers to resolve issues with clear documentation and timely follow-up.
Primary Responsibilities:
Review, validate, and investigate customer compliance deductions and chargebacks, including OTIF claims, shortages, pricing discrepancies, damages, routing fines, ASN or EDI charges, warehouse allowances, and other customer compliance programs.
Determine claim validity by reviewing customer agreements, invoices, shipping documents, proof of delivery, scorecards, customer portals, and internal records.
Submit disputes and manage recoveries by providing supporting documentation for invalid deductions and managing repayment requests.
Identify root causes and support corrective actions across customers, carriers, third-party logistics providers, warehouses, Supply Chain, Customer Service, Sales, and Commercial teams.
Reconcile deduction accounts, including reserves, accruals, repayments, and aging balances, and support month-end close activities, reporting, and dashboards.
Support customer audits, compliance and business reviews, system or tool transitions, and cross-functional projects as required.
Education and Qualifications:
3 to 4 years of relevant experience in deductions management, supply chain, finance, or a related field.
Bachelor's degree in business administration, supply chain, finance, or a related field.
Experience managing compliance and deduction programs with distributors and major retailers preferred.
Strong analytical mindset, attention to detail, and understanding of supply chain deduction processes, preferably within the consumer-packaged goods industry.
Proficiency in SAP, preferred, or other ERP software, Microsoft Excel, and other data analysis tools.
Comfortable managing data, building reports, and using dashboards to identify trends and support decision-making.
Skills and Abilities:
Strong attention to detail and ability to work accurately with large volumes of deduction data.
Ability to influence and follow up with cross-functional teams without direct authority.
Strong organization, prioritization, and time management skills in a fast-paced environment.
Clear written and verbal communication skills, with the ability to explain issues, trends, and recovery status to stakeholders.
Strong problem-solving skills and ability to identify patterns, root causes, and practical corrective actions.
Collaborative, proactive, flexible, and comfortable working with internal teams and external customers.
Functional & Leadership Competencies:
Owns assigned deductions, keeps status current, follows through on actions, and escalates blockers early.
Pushes assigned deductions to resolution, stays focused on recoveries, and prevents unclear claims from stalling.
Builds effective partnerships across Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, and customers.
Knows which document, system, portal, or internal partner is needed to validate a claim and move it forward.
Understands how customer compliance deductions affect profitability, service performance, controls, and customer relationships.
Insights & Analytics – Emerging
Gathers and organizes data, identifies simple trends, supports reports and dashboards, and communicates findings clearly.
Financial Software Proficiency – Emerging
Uses Microsoft Office, Excel, SAP or other finance systems, Tableau reporting, customer portals, and related tools accurately.
Internal & External Collaboration – Emerging
Participates in team efforts, shares updates, builds working relationships, and seeks guidance when engaging stakeholders.
Trust & Integrity – Emerging
Follows established standards and controls, handles sensitive financial information carefully, and discloses errors promptly.
Process Management & Continuous Improvement – Emerging
Adheres to finance processes, identifies errors or bottlenecks, escalates issues, and suggests practical improvements.
Developing & Motivating Others – Emerging
Shares knowledge, contributes to team learning, and helps build a collaborative work environment.
Key Accountabilities
Compliance deduction validation and dispute execution
Accuracy of claim validation; quality of supporting documentation; % of deductions reviewed within agreed cadence; repayment or dispute status visibility.
Validate assigned compliance deductions using customer agreements, invoices, proof of delivery, scorecards, customer portals, and internal records. Maintain complete backup for disputes and repayment requests. Escalate unclear or high-risk deductions with recommended next step.
Aging management and account reconciliation
Aging balance reviewed; deductions in new or unresolved status with owner and explanation; reconciling items documented; month-end support completed on time.
Maintain assigned deduction portfolio with clear status, owner, and next action. Support month-end close through timely updates on reserves, accruals, repayments, and aging balances. No aged item should sit without documented reason or follow-up action.
Root cause support and corrective action tracking
Recurring deduction themes identified; root causes documented; corrective actions tracked with responsible owner; reduction in repeat issues where action is within RNF control.
Identify patterns across OTIF claims, shortages, damages, routing fines, ASN/EDI charges, warehouse allowances, and logistics deductions. Share insights with the right internal partner and track corrective actions until resolved or formally closed.
Stakeholder follow-up and cross-functional communication
Timeliness and clarity of follow-up; stakeholder response tracking; issue summaries that explain impact, ask, and required decision.
Provide concise updates to Finance, Sales, Customer Service, Supply Chain, Logistics, Commercial teams, carriers, third-party logistics providers, warehouses, and external customers. Escalate blockers early with facts, options, and financial impact.
Reporting, dashboards, and decision support
Quality of reports and dashboards; data accuracy; trends summarized in plain language; recurring insights shared with manager and partners.
Maintain assigned reporting inputs accurately and support dashboards or trackers that show deduction volume, aging, recoveries, disputes, and risk themes. Convert data into simple commentary that helps prioritize action.
Controls, audit support, and process discipline
Adherence to standard process; backup completeness; audit-ready documentation; rework or correction rate; SOP usage and updates.
Follow standard deduction processes and controls. Keep documentation audit-ready. Flag process gaps, missing information, or control risks. Support customer audits, compliance reviews, tool transitions, and related finance projects when required.
At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.
What we expect:
- Values-led: You'll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life's too short to take ourselves so seriously that we don't enjoy the journey.
- Unparalleled experiences and opportunities: We're still determining who we are and what we can be. Help us shape what this organization will look like and what we'll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we're okay with that, as long as we're staying true to our values and learning and improving along the way.
- Access to everyone: We're a flat organization with few silos which means you'll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don't be shy. Speak up, share your ideas and go places you normally wouldn't – like the plant, or the boardroom.
- Personal development: We'll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
- Gratitude: As a growing business, we can't always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we're all in this together and we value you.
- Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.
What We Offer:
- Values-led: We don't cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
- Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren't obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
- Humility: We're a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don't brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn't one superstar at Riverside. We take turns leading the way as we climb to the summit.
- Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
Wait! There's more!
- Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
- RRSP matching or 401k matching for an empowered financial journey
- Eligibility to participate in Riverside's Profit Sharing Plan
- Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
- Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
- An open concept work environment that embodies our Values
How to Apply:
If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!
Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
Disclaimer: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.
