KEPLER CANADA — TECHNICAL SUPPORT MANAGER (HVAC)
Location: Greater Toronto Area, Ontario (Richmond Hill HQ)
Employment: Full-Time
ABOUT KEPLER CANADA
Kepler Canada (operated by Azure Canada Inc.) is an Ontario-based HVAC distributor focused on building long-term partnerships with contractors, dealers, and builders across the province. Our product portfolio centres on heat pumps furnaces and air conditioning, water heaters, and ADP coils — all carrying Energy Star, AHRI, NEEP, and NRCan certifications.
WHAT YOU'LL DO
You will be the go-to technical authority for our dealer network, contractor partners, and homebuilder customers across three core areas:
1. TROUBLESHOOTING (~35%)
- Diagnose field issues remotely (phone, video) and on-site when needed — heat pump performance, furnace controls, AC start-up, refrigerant charge, indoor air handler integration.
- Triage warranty claims with manufacturers (Midea, Allied Air OEM, Bradford White, ADP) — ensure dealers get fast resolution and Kepler maintains supplier relationships.
- Build a knowledge base of recurring field issues to prevent repeat problems and reduce support load over time.
2. TRAINING (~35%)
- Design and deliver hands-on training for contractor installers on Kepler product lines — heat pump sizing for Ontario climate, controls integration, commissioning best practices.
- Run quarterly Dealer Days at our showroom — bring contractors in for product walkthroughs, certification updates, and shop-floor problem-solving sessions.
- Develop manufacturer-certified training pathways with Midea, Allied Air, Bradford White, and ADP — so Kepler dealers get certified faster than competitors.
- Partner with Georgian College, Humber College, and HRAI on apprenticeship and skills-development initiatives.
3. PRE-SALES TECHNICAL SUPPORT (~30%)
- Support our sales team with technical scoping for homebuilder projects — load calculations, equipment selection, ENERGY STAR / NRCan R600 compliance documentation.
- Engage directly with builder technical teams during quotation stage — be the technical credibility that wins production-home and multi-family builder business.
- Support contractor bid-stage technical review — make sure proposed systems work, comply, and qualify for available rebates (Enbridge Sustain, Greener Homes, utility programs).
- Identify cross-sell technical opportunities — ADP coil + Allied AC matching, Bradford White water heater integration with heat pumps, etc.
WHAT WE'RE LOOKING FOR
MUST HAVE
- 8+ years of hands-on HVAC industry experience — installer, service technician, manufacturer technical rep, or distributor technical role.
- Deep technical knowledge of residential and light-commercial HVAC systems: heat pumps (cold-climate), gas furnaces, central air conditioning, and indoor air quality components.
- Valid Ontario trade credentials — G2 gas technician minimum; G1, refrigeration trade ticket, or 313D/313A licence strongly preferred.
- Track record troubleshooting equipment from multiple manufacturers — comfort working across brands (not single-brand only).
- Strong communication skills — you can explain a complex problem in plain language to a frustrated contractor and have them feel respected, not lectured.
- Comfortable using digital tools for support (video diagnostics, manufacturer portals, basic CRM).
- Valid Ontario driver's license and ability to travel within the GTA and Southwestern Ontario for occasional site visits and training events.
NICE TO HAVE
- Experience with heat pump cold-climate applications (NEEP certification familiarity, low-ambient performance).
- Familiarity with Energy Star, AHRI, NRCan R600, EnerGuide certification processes — particularly as they apply to homebuilder qualification.
- Prior training delivery experience — manufacturer tech rep, college instructor, or similar.
- Bilingual (English plus Mandarin, Cantonese, Punjabi, or other community languages common in Ontario HVAC trades).
- Existing relationships with major manufacturer technical teams (Midea, Lennox/Allied Air, Bradford White, etc.).
WHAT WE OFFER
- Comprehensive benefits
- Two weeks vacation, plus statutory holidays
- Direct reporting line to the Director of Technical Services — clear ownership, no committee politics
- First Technical Support Manager at the company — you'll shape the function from day one, not inherit someone else's structure
We review every application personally and aim to respond within five business days. No agencies, please.
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Azure Canada Inc. is an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences, and provide accommodations during the hiring process upon request.
More than an HVAC supplier — your long-term partner in Canadian building.
Pay: $94,269.72-$136,966.51 per year
Work Location: In person
