The Care Company is seeking an experienced, highly organized, and solutions-focused Registered Nurse to join our growing team as the Clinical Practice & Operations Lead.
This full-time, primarily office-based leadership role is ideal for an experienced nurse with a strong background in home and community care who enjoys supporting field staff, resolving clinical and operational challenges, strengthening care practices, and contributing to the continued growth of an organization.
Working closely with senior leadership, the Clinical Practice & Operations Lead will provide clinical guidance to field staff, oversee client-care concerns and risk alerts, support incident investigations, coordinate staff orientation and education, contribute to quality and compliance initiatives, and help ensure the smooth delivery of safe, reliable, and client-centred care.
This is an excellent opportunity for an experienced community nurse to move into a meaningful leadership role while remaining connected to clinical practice, frontline staff, and client care.
Why Join The Care Company?
The Care Company is a growing and innovative home and community care organization where leaders have the opportunity to make a meaningful and visible impact.
This is a newly developed position that offers the successful candidate the opportunity to help shape the role, strengthen clinical practices, and contribute to the development of systems, policies, education, and quality-improvement initiatives as the organization continues to grow.
As part of our collaborative leadership team, your experience, ideas, and professional judgment will be valued. You will work closely with senior leadership, contribute to organizational decisions, and help influence how we support our clients, families, and field-care teams.
What We Offer
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A Monday-to-Friday daytime schedule.
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A primarily in-person, office-based role, with approximately 10% local field travel.
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A newly developed leadership position that can evolve with your strengths, interests, and experience.
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Direct access to senior leadership and the opportunity to contribute to meaningful organizational decisions.
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A collaborative and supportive management team where your voice, experience, and professional judgment will be valued.
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The autonomy to identify concerns, recommend practical solutions, and help strengthen clinical and operational practices.
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Opportunities to influence clinical practice, quality improvement, client safety, staff education, risk management, accreditation, and policy development.
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Exposure to a wide range of clinical programs, client populations, and complex community-care needs.
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The opportunity to grow professionally alongside an expanding organization.
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A role that combines nursing expertise, leadership, and operations without the demands of full-time bedside nursing.
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Free parking near our Toronto office.
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Competitive compensation and company benefits.
Schedule and Work Location
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Full-time, permanent position.
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Monday to Friday, daytime hours.
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Primarily in-person at The Care Company’s Toronto office in East York.
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Approximately 90% office-based and 10% field-based.
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Local travel to client homes and other community locations throughout Toronto and the Greater Toronto Area is required.
Key Responsibilities
Clinical Leadership and Field Support
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Provide clinical oversight, guidance, and support to nursing staff and other members of the field-care team.
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Serve as a clinical resource for staff managing complex client situations, changes in condition, care concerns, and practice-related questions.
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Support clinical problem-solving, escalations, risk management, and operational decision-making.
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Provide clinical supervision, mentorship, coaching, and performance support to nursing and other field staff.
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Promote professional accountability, sound clinical judgment, and consistent adherence to evidence-informed care practices.
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Conduct field visits as required to support client care, staff supervision, competency development, or the investigation of clinical concerns.
Client Safety and Risk Management
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Monitor client risk alerts and clinical updates daily and coordinate timely follow-up to support safe and effective care.
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Assess reported concerns, identify potential risks, determine appropriate next steps, and ensure required actions are completed.
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Prepare, review, and investigate internal and external incident reports, including reports required by Ontario Health atHome, the Workplace Safety and Insurance Board, and other applicable organizations.
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Conduct fair, thorough, and timely investigations involving clinical incidents, client complaints, employee concerns, documentation issues, and service-delivery risks.
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Identify recurring concerns and recommend corrective actions, education, policy changes, or quality-improvement initiatives.
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Address client, family, and employee concerns promptly and proactively by identifying root causes, coordinating appropriate follow-up, and resolving concerns as close to the source as possible.
Client Care and Service Coordination
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Act as a liaison among clients, families, field staff, healthcare professionals, The Care Company, and Ontario Health atHome coordinators.
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Support new-client intake, onboarding, care planning, and service implementation.
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Collaborate with clients, families, field staff, and healthcare professionals to develop, implement, and maintain clear, accurate, and effective care plans.
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Work with clients and families to confirm care requirements, service schedules, clinical priorities, and the appropriate level of support.
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Support continuity of care by responding to service concerns, troubleshooting coverage challenges, and communicating relevant updates to the appropriate team members.
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Assist with client scheduling and service coordination when clinical or operational leadership support is required.
Documentation and Clinical Information Management
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Review and process new clinical documentation, referrals, orders, risk information, and client updates received through the HPG portal and other approved systems.
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Communicate relevant clinical changes and care requirements to field staff in a timely manner.
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Review and update care plans to reflect each client’s current condition, risks, preferences, and service needs.
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Ensure scheduled services remain aligned with each client’s approved care plan and current clinical requirements.
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Monitor documentation quality and follow up on incomplete, inconsistent, or outstanding clinical records.
Quality, Compliance, and Professional Practice
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Monitor staff adherence to company policies, clinical best practices, regulatory requirements, and applicable professional standards.
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Contribute to quality-improvement, client-safety, compliance, accreditation-readiness, and policy-development initiatives.
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Assist with clinical audits, documentation reviews, trend analysis, and corrective-action planning.
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Support the development, implementation, and evaluation of clinical policies, procedures, tools, and educational resources.
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Help ensure that The Care Company’s clinical practices remain safe, consistent, client-centred, and aligned with organizational and regulatory expectations.
Education, Orientation, and Staff Development
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Coordinate and support staff orientation, clinical onboarding, competency assessment, continuing education, and ongoing training.
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Identify learning needs arising from incidents, audits, client concerns, practice gaps, or changes in service requirements.
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Collaborate with internal leaders and educators to develop practical training and competency-development opportunities.
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Support staff through coaching, shadow shifts, skills laboratories, case reviews, and other learning activities as appropriate.
Operational Leadership
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Support the day-to-day coordination of clinical, administrative, and nursing operations.
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Respond to calls, troubleshoot service concerns, communicate changes, and help maintain reliable continuity of care.
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Work collaboratively with management, care coordination, scheduling, human resources, and field teams.
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Identify opportunities to improve operational efficiency, communication, documentation, and service delivery.
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Support additional clinical, administrative, and operational functions as required.
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Take on additional leadership responsibilities as the organization and position continue to evolve.
The Ideal Candidate
The ideal candidate will be approachable, calm, accountable, and highly organized. They will be comfortable moving between clinical questions, staff support, incident investigations, client concerns, documentation reviews, and operational priorities throughout the day.
They will also be someone who:
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Enjoys finding practical solutions to complex clinical and operational problems.
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Communicates clearly, respectfully, and confidently, including during challenging situations.
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Can balance client needs, employee support, clinical standards, and organizational responsibilities.
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Takes initiative and follows concerns through to completion.
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Values collaboration while remaining confident in making independent decisions.
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Demonstrates sound judgment, discretion, and professionalism.
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Is interested in helping build stronger systems, policies, and clinical practices within a growing organization.
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Enjoys working in a role where their contributions can have a direct and visible impact.
Requirements
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Current registration as a Registered Nurse in good standing with the College of Nurses of Ontario.
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Minimum of five years of progressive nursing experience.
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Minimum of three years of direct, field-based home and community care experience.
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Excellent written and verbal communication skills in English, including the ability to communicate confidently with clients, families, employees, healthcare partners, and senior leadership, and to prepare clear, accurate, and professional clinical documentation, incident reports, emails, and other correspondence.
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Strong understanding of the clinical, operational, and interpersonal complexities associated with providing care in clients’ homes.
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Broad clinical experience supporting diverse client populations, diagnoses, and levels of care.
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Experience investigating clinical incidents, complaints, client concerns, documentation issues, and other risk-related matters.
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Previous leadership, supervisory, care-coordination, quality-improvement, or administrative experience is preferred.
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Experience working with Ontario Health atHome programs, electronic medical records, HPG, or publicly funded home-care services is considered a strong asset.
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Relevant continuing education, specialized nursing courses, or certifications related to home and community care are considered assets.
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Excellent verbal and written communication, organization, problem-solving, and critical-thinking skills.
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Sound professional judgment and the ability to make confident and timely decisions.
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Ability to manage competing priorities and follow multiple concerns through to completion in a fast-paced environment.
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Strong computer skills and comfort learning and working with electronic clinical and operational systems.
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A valid Ontario driver’s licence and access to a reliable personal vehicle are required.
Benefits
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Salary: $85,000–$90,000 annually, commensurate with experience, plus company benefits.
- Stable Monday–Friday schedule
- Small, close-knit team environment
- Supportive and collaborative leadership team
- Opportunity to contribute to high-quality community healthcare
- Growing company with opportunities to make a meaningful impact
- Professional growth and development opportunities
- Monthly bonus structure
