Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
Job Overview:
In the capacity of Cluster Manager, you will assume a critical leadership position directing multiple team leads or operational clusters within our AI platform division. Your core mission involves driving operational excellence across these units to ensure the fulfillment of organizational mandates and strategic targets. Leveraging your expertise in commercial leadership and partnership development, you will proactively navigate complex decision-making processes, identify the underlying requirements of major accounts, and demonstrate how our product suite facilitates their market expansion.
We empower our partners to scale through optimized account management and increased capital investment. As an operational leader, you are tasked with the mentorship and professional evolution of Sales Strategists specializing in digital advertising for B2B AI ecosystems. You will inspire your team to surpass performance quotas while maintaining a client-centric approach. This is achieved through high-level coaching, enabling your team to interface effectively with senior stakeholders. You will lead the execution of strategic frameworks designed to elevate business performance to new heights. Success in this high-intensity, results-driven environment will require advanced analytical proficiency, business acumen, and sophisticated objection-handling capabilities.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
Deliver business growth, engagement and client satisfaction in inbound operations.
Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions.
Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high-performing sales team.
Train, and onboard new team members, fostering a positive and growth-oriented work environment.
Oversee the sales process, ensure compliance with company policies and procedures.
Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement.
Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders.
Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders.
Attend all Train the Trainer Sessions delivered by the client (AI Platform) and support rollout through sales teams.
Use dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement.
Maintain team compliance and understanding of compliance standards.
Develop and execute weekly, quarterly business plans along with recovery plans when necessary.
Present dynamic and accountable business reviews weekly.
Job Requirements:
Proven expertise in technology or AI sales (3-4 years) with a history of expanding market presence and general management.
Minimum 2 years overseeing sales operations, emphasizing professional development, mentorship, and high-level coaching.
Demonstrated ability to design innovative frameworks for fostering and sustaining robust client partnerships.
Sales Leadership: Capacity to cultivate enduring commercial ties, secure major contracts, and manage pipelines through direct action and team empowerment.
Analytical Proficiency: Skilled in extracting actionable intelligence from performance metrics using Google Sheets or Excel.
Reliable track record in Quality Assurance, either in an auditing capacity or through consistent operational excellence.
Advanced understanding of AI ecosystems, including product integration and the translation of marketing visions into high-impact campaigns.
Business Leadership: Strategic acumen with the ability to synchronize immediate objectives with long-term organizational health and sustainable growth.
People Leadership: Exceptional interpersonal skills to mentor diverse teams in matrixed settings, driving results through inspiration, collaboration, and cultural awareness.
Acute analytical capabilities to evaluate performance, generate strategic insights, and mobilize teams to seize emerging business opportunities.
What We Offer
Full-time onsite in Downtown Toronto
Sales bonus accelerators (overachievement multipliers)
Pay increase after milestone periods
Referral Program Incentives
Work from Office Premium
Monthly/quarterly incentive contests
Leaderboards and gamification (weekly rankings)
Public recognition (Townhalls, Sales Days)
Medical and Dental insurance benefits inclusive to the immediate family
Employee Family Assistance Programs
Tuition Reimbursement
Rewards & Recognition programs
Exposure to cutting-edge AI advertising solutions
Continuous skill development and certifications. Specific sales training
Clear career growth opportunities supported by coaches and a motivating team environment
Gym membership discounts
You’ll be based in Downtown Toronto, 5 mins from Union Station, a vibrant innovation hub where top global companies and international talent come together to create, grow, and lead
Schedule:
Standardized operational hours: Monday through Friday, 09:00 to 18:00.
Full-time onsite presence required (5 days weekly), including a comprehensive 2-week training.
Location
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet
your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
