Customer Service Representative – Bilingual (French and English)
JJS is your partner in solutions.
We provide state-of-the-art finishing solutions to Canadians through a
dedicated and respected team of seasoned professionals. Founded in 1984 by Jules Samson, JJS is
the exclusive Canadian importer of innovative, state-of-the-art products from sia Abrasives, Lamello, PROFLEX,
and On-System. We provide abrasive solutions for the automotive,
industrial, and retail sectors, with offices in Quebec and Ontario.
At JJS, our strengths are our PRODUCTS, our STAFF, and our PARTNERS, and we
are proud to hire talented individuals to join our team.
Our vision is to be part of every project from start to finish. If you are passionate and ready to
take on a motivating challenge, here is the perfect opportunity for you!
JOB SUMMARY:
Under the supervision of the Director of Operations and Supply Chain, the Customer Service
Representative meets the needs of our customers primarily in Quebec but also
across Canada. The candidate must be fluent in both French and English, skilled
at providing quality service, and customer-focused.
RESPONSIBILITIES:
Advise customers on products (pricing, product selection) and respond to other
more general inquiries;
Respond to requests from sales representatives and liaise with other departments;
Coordinate product delivery with the assistance of the Warehouse Manager;
Process orders and follow established procedures;
Prepare and verify orders and quotes, and process them in the SAP system;
Respond to inquiries related to invoicing;
Assist the buyer with analyzing MRP reports;
Assist the buyer in tracking orders with suppliers;
Work with the buyer to update costs (MRC), purchase prices, and sales prices in
the item master files;
QUALIFICATIONS / REQUIREMENTS:
Fully bilingual, with strong communication skills in English and French (written
and oral);
College diploma in general administration (or any other relevant experience or
qualification deemed appropriate);
1 to 2 years of customer service experience with an industrial product distributor;
Active listening;
Customer service-oriented;
Attention to quality and detail;
Ability to build trusting relationships;
Good knowledge of Microsoft Office (Excel, Outlook);
Experience with SAP is a plus;
WORKING AT JJS MEANS:
Working in a family-owned business on a human scale;
Working in a clean, comfortable, and state-of-the-art environment;
A standard 37-hour workweek with Friday afternoons off;
Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).
Deferred profit-sharing plan after 6 months (RPSP, 2% of salary).
Laptop and equipment.
Vacation: 2 weeks plus the company’s holiday closure
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 37 per week
Work Location: In person
