Betz Pools Ltd. – Stouffville, ON
Location: 5688 Main Street, Stouffville, ON L4A 7Z9
Position Type: Full-Time, Seasonal
Reports to: Store Manager / COO
Salary: $23 to $25 per hour
For over 80 years, Betz Pools Ltd. has been a trusted leader in custom pool and spa design, installation, renovation, retail, and service across Canada. We are guided by our CLEAR Core Values: Communication, Learning, Engagement, Accountability, and Respect.
As Betz Pools continues to expand its retail and customer experience operations, we are seeking an organized, customer-focused, and proactive Assistant Store Manager to help support daily store operations, team coordination, customer service excellence, and retail sales growth.
The Assistant Store Manager plays a key leadership support role within the retail operation. This individual assists in overseeing the daily activities of the store while helping maintain an exceptional customer experience, strong operational organization, inventory accuracy, merchandising standards, and sales support.
This is a hands-on leadership role that combines customer service, operational coordination, retail sales support, and team assistance in a fast-paced seasonal environment.
The successful candidate must be highly organized, customer-oriented, dependable, and capable of helping lead by example during peak operational periods.
- Support daily retail store operations and customer service activities
- Assist with opening and closing procedures
- Help maintain store organization, cleanliness, merchandising, and presentation standards
- Support inventory organization, stock replenishment, and product displays
- Assist with maintaining pricing accuracy and promotional signage
- Coordinate with warehouse and service teams regarding product availability and customer orders
- Deliver a premium customer experience aligned with the Betz Pools brand
- Assist customers with pool and spa product selection, water care solutions, and general retail inquiries
- Support retail sales initiatives, promotions, and seasonal campaigns
- Help identify upselling and cross-selling opportunities
- Assist in resolving customer concerns professionally and efficiently
- Support recurring customer engagement and retention initiatives
- Support scheduling coordination and store coverage planning
- Assist with onboarding and training of seasonal retail staff
- Reinforce operational procedures and company standards
- Support communication between store staff, management, and other departments
- Assist with administrative tasks, reporting, and operational follow-up
- Help ensure adherence to company policies, safety procedures, and operational expectations
- Assist with inventory counts and stock management
- Monitor low inventory levels and communicate replenishment needs
- Support receiving and organization of incoming products and retail supplies
- Help ensure operational efficiency during peak seasonal periods
- Support implementation of new retail initiatives and operational improvements
- 2+ years of retail, customer service, or operational coordination experience
- Strong customer service and interpersonal communication skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced and team-oriented environment
- Professional, dependable, and solution-oriented mindset
- Basic proficiency with Microsoft Office and retail systems
- Flexibility to work weekends and seasonal peak schedules
- Leadership or supervisory experience in retail or service operations
- Experience in pool, spa, home improvement, or seasonal retail industries
- Experience with POS systems and inventory management
- Valid G Driver’s License
- Customer-focused and relationship-oriented
- Organized and detail-oriented
- Positive and collaborative team player
- Accountable and dependable
- Calm under pressure during busy operational periods
- Willingness to learn and grow within the organization
- Primarily based in a retail store environment
- Combination of customer-facing, administrative, and operational work
- Ability to stand for extended periods and lift up to 40 lbs as required
- Seasonal peak workloads during spring and summer months
- Competitive compensation based on experience
- Company benefits plan eligibility
- Opportunity for performance-based incentives
- Career growth opportunities within a long-standing and growing organization
If you are passionate about customer service, retail operations, team support, and helping create an exceptional customer experience, we encourage you to apply and become part of the Betz Pools team.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
