Overview and Purpose of the Role
Reporting to the Director of IT & Biomedical Services, the Senior Clinical Applications Analyst serves as the primary owner and subject matter expert for the Meditech Expanse platform and related clinical applications. In this high-impact role, the incumbent will lead system optimization and maintenance initiatives, support users across the organization, and ensure reliable 24/7 operations within a fast-paced, multidisciplinary environment. This role will also provide tier-2 backup support for corporate systems and contribute to the implementation of new capabilities.
Key Duties & Responsibilities:
- Develop and execute a multi-year roadmap for Meditech Expanse and interfacing clinical applications, aligning priorities with clinical needs, regulatory requirements, and system upgrades; present recommendations to leadership
- Lead the design, build, maintenance, and auditing of Meditech dictionaries and tables, ensuring data integrity across the EMR
- Act as the primary liaison between Medical Staff, Nursing Leadership, Administration, and IT to translate complex workflows into efficient, scalable digital solutions
- Oversee the performance and reliability of HL7 and FHIR interfaces across Pharmacy, Laboratory, Anesthesia, and other clinical systems; support troubleshooting and incident resolution as needed
- Lead testing and validation of system updates, patches, and custom reports prior to production deployment
- Establish and maintain documentation standards, including change management records, workflow libraries, and IT knowledge base resources
- Provide expert-level support, training, and technical guidance to users, serving as the escalation point for complex application issues
Corporate Responsibilities:
- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
Skills & Qualifications:
- University degree or college diploma in Health Information Management (HIM), Health Informatics, eHealth, Computer Science, or a related health technology discipline; a graduate degree is considered an asset
- Technical expertise in areas such as Meditech Dictionary build, NPR/M-AT reporting, or SQL-based data management is considered an asset
- Minimum 7–10 years of healthcare IT experience, including at least 5 years of direct experience with Meditech Expanse implementation and management; clinical experience in outpatient or surgical settings is preferred
- Proven project management experience leading clinical system upgrades and module implementations from planning through go-live
- Strong knowledge of Ontario healthcare standards (e.g., OHIP billing, Ontario Health reporting) and multidisciplinary ambulatory workflows
- Advanced problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions across clinical and administrative systems
- Exceptional communication and collaboration skills, with a demonstrated ability to engage clinical stakeholders, align cross-functional teams, and deliver high-quality user support
- Flexibility to support system upgrades, extended hours, and participation in an on-call rotation as required
- Strong analytical and problem-solving skills, including the ability to analyze problems, develop solutions, and implement effective outcomes
- Computer proficiency in MS Office (Word, Excel, Outlook)
- Satisfactory passing of a criminal record check/vulnerable sector check
- Provide proof of Immunization and TB records
Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This posting is for a current vacancy
