DONALDA CLUB JOB DESCRIPTION
IDENTIFYING INFORMATION
Job Title: Food & Beverage Supervisor
Reporting To: Restaurant Manager
Sub-Department (If Applicable):
Department: Food & Beverage
Date Approved: November 25, 2021
POSITION SUMMARY
Under the supervision and direction of the Restaurant Manager, the Food & Beverage Supervisor will perform his/her duties and assume responsibilities related to all the clubs dining areas including casual dining, banquets and fine dining The Food & Beverage Supervisor will ensure a high-quality dining experience of members and guests including quality of service from servers and bartenders, cleanliness of the dining area, resolving service issues, and other issues that arise, etc. The incumbent is expected to have strong supervisory and leadership skills, organizational skills, attention to detail and be able to work under pressure in a fast-paced environment.
DUTIES & RESPONSIBILITIES
- Ensure that all members and guests are received and greeted in a welcoming, friendly and professional manner.
- Ensure all opening and/or closing duties are assigned and correctly completed by service staff.
- Conduct pre-service employee briefings. Communicate necessary information to servers to ensure every aspect of the dining area will run smoothly including menu ingredients, beverage information, assigning sections, soup of the day and specials of the day, etc.
- Ensure service staff are properly trained, groomed, equipped, and educated about the menu and beverages offered for all events to ensure superior service.
- Describe and suggestively sell any available appetizers, entrees, desserts, alcoholic beverages and wines to members and guests.
- Coordinate food service between kitchen and service staff to ensure members and guests are provided with their meals in a timely manner.
- Provide assistance with the service of food and beverages in the dining areas and for special functions when needed.
- Supervise and evaluate dining room staff frequently to ensure proper service standard is provided to members and guests.
- Serve as the Club’s opening or closing manager or manager on duty.
- Perform daily inspections of all table settings to ensure proper appearance.
- Responsible for the security of items in dining area (Chinas, Glassware, Silverware, etc.)
- Manage reservations received from Reception in the reservation book. Ensure that any special requests including dietary restrictions are communicated with other Food & Beverage Supervisors, Kitchen staff and the Executive Chef.
- Handle all service issues from guests and members in a professional manner.
- Work alongside members of the Food & Beverage management team to ensure excellent services are provided to members and guests in F&B related functions and that revenue control procedures are continually followed.
- Assist with table clearing and re-setting of tables as needed.
- Execute regular inspections on all service areas and equipment to ensure a clean, safe and above standard environment for members, guests and staff. Ensure all safety, accident and emergency policies and procedures are in place and consistently followed.
- Ensure that established rules, regulations and policies are properly being followed.
- Ensure local, provincial laws and the Club’s policies and procedures for the service of alcoholic beverages are consistently followed.
- Assist in dining room inventory assessments.
- Provide seating plan, layout and design recommendations as needed to the Food & Beverage managers.
- Suggest decorations for special themes in the casual/fine dining areas.
- Suggest when additional service supplies and small equipment are needed.
- Evaluate the casual/fine dining experience on an ongoing basis and recommend methods of improving the dining facilities.
- Serve guests a variety of different beverage including Wine, Spirits, Beer and other non-alcoholic beverages in a professional manner according to Donalda Club recipes and standards
- Assist the manager with bar inventory on a monthly basis
- Perform other tasks and special projects that may arise in the Food and Beverage department.
HEALTH & SAFETY
Because safety is a management responsibility, the senior management group and the department managers are held directly accountable for safe work practices and the control of physical hazards in their areas.
Duties and Responsibilities:
- Enforces all safety policies and procedures to ensure that employees are complying with OHSA and its regulations
- Investigates all employee accidents thoroughly and immediately by following the accident investigation procedures included in the Health and Safety Manual
- Files WSIB documentation within 3 days if an accident requires the employee to seek attention from a health care professional
- Ensures that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Food Handling, Personal Protective Equipment training, Job Safety Analysis, and emergency procedures
JOB SPECIFICATIONS/ QUALIFICATION REQUIRED
- Completion of High School Education (Grade 12) is required
- Degree or Certificate at a Post-Secondary institution in F&B Management or a related field
- Three (3) to Five (5) years of experience in the Hospitality Field is required
- Two (2) years in a supervisory position in the hospitality field is required; Private Club is preferred
- Smart Serve is required
- Wine Certification or Sommelier Certification is an asset
- Computer skills: Proficient in Microsoft Office (Word and Excel) and the use of the Internet is required
- Minimum typing speed: 30-40 WPM
- Knowledge of JONAS program is considered an asset
- Team player with a willingness and ability to learn; punctual; highly motivated, reliable with good judgement is a must
- Must be able to work a variety of shifts including days, evenings, weekends and holidays
- Must be well-groomed, mannerly, and friendly to ensure a good dining experience for members and guests
- Must be able to work under pressure in a fast-paced environment
- Strong communication skills, both written and verbal are required
CERTIFICATES, LICENSES, REGISTRATIONS
- Post-Secondary Education in F&B Management or a related field
- Smart Serve certificate is required
- Wine Certification or Sommelier certification is an asset
Please note that duties will be added, deleted or assigned as required.
Artificial Intelligence (AI) Statement: Donalda Club uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws.
Criminal Background Check: Candidates 18 years or older may be required to complete a criminal background check. Details will be provided through the application process.
Donalda Club is an equal-opportunity employer. We are actively working towards creating a diverse work environment because we believe our teams are stronger with different perspectives and experiences.
Our goal is to be an inclusive, diverse, and a respectful work environment where every person can enjoy a successful career at Donalda. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Donalda also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
If you require accommodations to complete any stage of the hiring process, including job applications, pre-employment testing, interviews, or any aspect of consideration for a role. Kindly fill out this form, and a member of our team will reach out to discuss how we can best support and assist you.
