Position Summary
In this leadership role, the Food & Beverage Outlets/Banquet Supervisor will support the day-to-day operations of the Food & Beverage outlets and banquet department, ensuring exceptional service delivery, successful event execution, and outstanding guest experiences. The successful candidate will lead, coach, and motivate a high-performing team while maintaining operational excellence in a fast-paced hospitality environment. The ideal candidate is passionate about hospitality, solution-oriented, and committed to delivering exceptional service standards.
Key Responsibilities
- Oversee the day-to-day operations of both the Food & Beverage Outlets and Banquet Department, ensuring exceptional guest service and operational excellence.
- Coordinate and supervise banquet and meeting room set-ups in accordance with Banquet Event Orders (BEOs), ensuring all event requirements are met.
- Ensure all Food & Beverage outlets, banquet functions, equipment, signage, audio-visual requirements, and service stations are properly prepared and maintained.
- Monitor food and beverage quality, presentation, and service standards to ensure a consistent and exceptional guest experience.
- Meet and interact with guests, promptly addressing requests, concerns, and complaints to achieve high guest satisfaction.
- Work closely with the Kitchen, Catering, Sales, and Food & Beverage teams to ensure seamless execution of events and outlet operations.
- Assist with the recruitment, scheduling, training, coaching, development, and supervision of unionized and non-unionized team members.
- Lead pre-shift meetings and foster a culture of teamwork, professionalism, accountability, and service excellence.
- Ensure team members adhere to attendance, grooming, uniform, and performance standards.
- Support labour management, inventory control, cost containment, and productivity goals while maintaining service standards.
- Conduct regular inspections of outlets, banquet facilities, and equipment and report maintenance or safety concerns as required.
- Maintain compliance with company policies, collective agreement provisions, Smart Serve regulations, food safety standards, and health and safety legislation.
- Assist with menu promotions, marketing initiatives, revenue-generating activities, and continuous improvement programs.
- Complete administrative duties, including reports, inventories, guest feedback logs, cashier procedures, and operational documentation.
- Perform other duties as assigned by management.
Qualifications
- Minimum two (2) years of Food & Beverage leadership experience, preferably in a unionized hotel environment.
- Post-secondary education in Hospitality Management or a related field.
- Strong leadership, communication, organizational, and guest service skills.
- Knowledge of banquet operations, food and beverage service, wine, spirits, and POS systems.
- Valid Smart Serve Certification.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Demonstrated commitment to exceptional customer service and attention to detail.
Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.
This job posting is for an active existing vacancy in the Food & Beverage Outlets/ Banquets Department.
We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Hospitality Management: 2 years (required)
Licence/Certification:
Work Location: In person
