columbus switchboard agent Jobs – 2 Openings This Week

Guest Service Agent
Best Western Voyageur Place Hotel —Newmarket, ON
- From $19 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply

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Guest Services Agent
The Hazelton Hotel —Toronto, ON
Assign rooms, take reservations and escort guests to the rooms. Exchange foreign currency and be responsible for cash float. Pay: $22 - $23.91 per hour range.
$22.00–$23.91 an hour
Quick apply
2d
GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of…

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Guest Service Agent

Best Western Voyageur Place Hotel
Newmarket, ON

Quick apply

Job details

Full-time

Skills

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
High school diploma or GED
Phone etiquette
Cash handling
Communication skills
Hotel experience

Full job description

Overview of position:
Best Western Voyageur Place Hotel is an award-winning hotel located in the heart of Newmarket, right across from Upper Canada Mall. We are ranked #1 on TripAdvisor for Newmarket and are consistently praised by our guests for our stellar customer service and cleanliness. We are currently seeking a full time Front Desk Guest Service Agent. The job functions include accurately and efficiently handling all hotel reservations, registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. You will represent the hotel to our guests throughout all stages of their stay, ensuring every guest receives superior customer care.

Responsibilities:
Responsibilities and essential job duties for this role will include, but are not limited to, the following:

Uses "Visual Matrix" reservation software to perform same-day and future reservations/cancellations.
Handles all aspects of arrivals and departures including monetary transactions and payment processes.
Manages and resolves guest complaints in a professional and courteous manner. Escalates issues to management when necessary.
Maintains guests’ privacy.
Coordinates and communicates, both verbally and in writing, to current and potential guests about bookings and the property’s amenities.
Operates multi-line switchboard.
Maintains a high level of professional appearance and demeanor.
Reports any unusual occurrences or requests to the supervisor or manager.
Other duties as assigned.

Qualifications:

High school graduate and/or equivalent experience.
Working experience with Visual Matrix (property management system) is a definite asset.
Minimum of one year of customer service experience required, preferably in a hotel setting.
Works proficiently as a team member and independently
Must show initiative and be self-motivated.
Ability to understand and adhere to proper cash handling policies and procedures.
Outstanding verbal and written communication and organization skills.
Must maintain a high level of professionalism.
Working knowledge of proper telephone etiquette.
Must be competent with Microsoft Office programs such as Word and Excel
Ability to work a flexible schedule, including weekends and holidays.
The hotel is staffed 24-7-365. There are a variety of shifts to cover these hours, with a majority of them being 7AM-3PM and 3PM-11PM.

Job Type: Full-time

Pay: From $19.00 per hour

Work Location: In person

Quick apply

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