June 4, 2026
Job Posting #1212 #hp
IT Support Analyst I/PolicyTech Administrator
Permanent Full-Time
The York Region Children’s Aid Society (YRCAS) is a non-profit community organization legally mandated to protect children and youth from abuse and neglect. As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through equitable, culturally aligned services.
Comprised of interdisciplinary teams of diverse professionals who push boundaries in support of family centered care, we engage with children and families for a stronger, healthier community within the York Region.
YRCAS is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace and community where children, youth and families thrive.
To support us on our journey, YRCAS is looking for an IT Support Analyst I/PolicyTech Administrator to support our IT department.
-
Hybrid working model (working virtual and in person)
-
Casual dress code
-
Employer paid Group Insurance and Health & Dental Benefit
-
Four (4) Weeks of Vacation accrued per calendar year
-
Five (5) float days per calendar year
-
One day off every five (5) weeks during Winter months
-
Shortened Summer hours
-
OMERS Pension, with employer and employee sharing premiums equally
-
CAA Membership Reimbursement and Mileage Reimbursement
-
Enhanced Wellness Initiatives Virtual Fitness Classes
SUMMARY OF DUTIES & RESPONSIBILITIES
Reporting to the Supervisor of Information Technology, the IT Support Analyst I/PolicyTech Administrator position is responsible for providing service helpdesk support. Primary duties are to provide Tier 1 laptop, server, remote, and network support of the organization. It is also the responsibility of this role to work with other areas of the IT team and business to continually evolve and ensure IT application and Infrastructure systems are meeting business requirements and those new additions are managed effectively. The scope of the Support Analyst I/PolicyTech Administrator includes, but is not limited to:
-
Tier 1 Service Desk support and Application support
-
Onboard new employees
-
Key advocate and front-facing voice for IT
-
Desktop and Laptop imaging, configuration, and installation
-
Mobile Device Management & Mobile Software Support
-
Office 365 support/Frequent remote user support
-
Train staff, foster parents, and volunteers on PolicyTech and other IT applications
-
Serve as the Subject Matter Expert (SME) for the functionality and use of the PolicyTech system.
-
Manage the PolicyTech application, including system settings, content, user roles, and permissions.
-
Collaborate with publishing teams throughout the policy publishing workflow.
-
Support policy assessment and attestation processes for agency policies.
-
Assist and educate employees in using PolicyTech procedures and workflows, helping users learn how to efficiently navigate and operate the system.
-
Provide day-to-day technical support to internal staff
-
Provide day-to-day application support to internal staff
-
Provide remote technical support to users across the organization
-
Manage and handle rollout of new IT equipment (PCs, laptops, printers, phones, etc.)
-
Help manage IT inventory
-
Logging and tracking identified system problems through resolution by leveraging the Helpdesk System and maintaining agreed upon SLAs
-
Provide user training on using technologies, software and systems
-
Creating and maintaining technical documentation, including PolicyTech, on processes, policies, application configuration and help related materials for users
-
Manage the PolicyTech application, including system settings, content, user roles, and permissions.
-
Oversees the full PolicyTech policy lifecycle—drafting, approval, updates, distribution, employee attestations, and maintenance of an auditable records database
-
Other special project related duties, as defined by management
-
Completion of a Diploma or Degree in a Technology/Computer related field or relevant equivalent combination of education and experience
-
A minimum of 2 - 5 years of IT Support Desk experience
-
A minimum of 2 - 5 years of Application support experience
-
1–3 years of experience facilitating new user onboarding through application training
-
Strong understanding of applications in Microsoft Office 365
-
Advanced knowledge of SharePoint, OneDrive, Forms would be an asset
-
Strong Analytical skills
-
Excellent technical and nontechnical communication skills
-
Excellent Problem solving and customer service skills
-
Excellent communication skills
- Experience with providing remote customer support
- Strong customer service skills to effectively support many diverse users
PAY GRADE: Union - Pay Grade 3 ($53,094.00 - $65,510.80)
This is an existing vacancy with the organization.
HOURS OF WORK 33.75 hours per week
Candidates who meet the qualifications are welcome to apply no later than June 12, 2026 by 11:59pm.
Internal Applicants: Please apply for this opportunity using your Agency ADP account.
External Applicants: Apply here: yorkcas.org/careers
We appreciate all applications received. All communications will be held in strict and professional confidence. Only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
Employment at York Region Children’s Aid Society is conditional upon the verification of credentials, a satisfactory vulnerable sector check, and a class “G” driver’s license with daily access to an insured vehicle. York Region Children’s Aid Society works in a hybrid virtual and on-site working environment.
Anti-Oppression/Anti-Racism at York Region Children’s Aid Society
YRCAS is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages application from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.
Diversity, Equity & Inclusion
York Region Children’s Aid Society is committed to employment equity, diversity and inclusion in the workplace, and fostering equity, diversity and inclusion in recruitment practices is a key aspect of the search process. The current posting is in search of candidates who identified from the following equity seeking groups; women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and persons of the 2SLGBTQ+ community. If you are of the aforementioned identities, and feel comfortable making it known, you may choose to self-identify as member of a designated group. Any information directly related to you is kept confidential and used in a safe manner to inform our recruitment process towards being an equal opportunity employer.
Vaccination Policy
York CAS prioritizes the health and safety of their employees and closely follows the Public Health Guidelines and Recommendations. The agency's mandatory COVID-19 vaccination requirement as a condition of employment is currently suspended. Should the mandatory COVID-19 vaccination requirement be reinstated, all active agency employees will be required to comply with YRCAS’ Mandatory COVID-19 policy (providing proof of COVID-19 vaccination-2 doses required).
Accommodation at YRCAS
We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants that may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.
People and Culture will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed in a fair and equitable manner.
