Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.
Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.
The overall responsibility of this position is to review, analyze and process all claims, warranty hotlines & prior work authorizations related to the Hyundai Warranty program and provide support to the Zone Warranty Support Managers and dealers.
- Claims and PWAs adjudication in accordance with policy
- Respond to dealer warranty inquiries by Warranty hotlines, phone and email.
- Monitor dealer claiming practices against warranty policies.
- Submit Labour Time Standard (LTS) reviews.
- Review and Process dealer labour rate reviews.
- Respond to queries from factory and Mobis regarding unauthorized claims and if applicable, carry out necessary charge back.
- Submit VIN label request to the factory, coordinate with the DMA for installation, and ensure proper record-keeping.
- Provide support to the Zone Warranty Support Managers regarding PWA and warranty claim adjudication.
- Dealership reviews & process chargebacks
- Analyze dealer claim submissions and request parts return to support the Parts Testing Program.
- Prepare and issue Warranty Bulletins.
- Other duties as assigned
Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license.
…or an equivalent combination of experience and education
- 5+ years of relevant experience in same or similar function.
- Automotive technical knowledge definitely an asset.
- Good oral and written communications skills in both English and French
- Excellent MS Office skills.
- Ability to work independently.
- Excellent analytical and problem solving skills
This posting is for an existing vacancy.
Hiring Range: $70,300 - $89,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity
WHAT HYUNDAI CANADA CAN OFFER YOU
- Award Winning Work Culture
- Health Benefits Start Day One
- Car Leasing Program
- Flexible start times
- RRSP Matching
- Maternity and Parental Leave Top-Up
- Career Development and Mentoring Program
- Tuition Reimbursement Support
WHAT HAPPENS NEXT
Candidates will be reviewed on or before June 17th, 2026.
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
