Job Description: Vice President, Operations, Ontario.
Location: Corporate Office, Toronto, ON with frequent travel across clinics
Reports to: Chief Executive Officer (CEO), WELL Health Diagnostic Centres
Department: Operations — WELL Health Diagnostic Centres Type: Full-time, Permanent
Scope of Portfolio: All Operations which involves Diagnostic Imaging – Radiology & Cardiology, Cardiology Now, Sleep Studies, Radiology Now- Teleradiology, Physician Relations and Research.
Role Summary
The Vice President, Operations (Ontario) provides executive leadership for all Diagnostic Centres and programs. Accountable for operational excellence, patient care delivery and safety, physician relations, regulatory compliance, and financial performance of the clinics. The VP leads a multi-site team to achieve service, access, and growth objectives while advancing WELL’s mission and culture.
Key Responsibilities
Strategic & Operational Leadership
- Work with senior management to ensure business strategies, plans, and procedures are executed in alignment with corporate objectives.
- Ensure all regions operate according to corporate policies, programs, and service standards.
- Implement procedural, administrative, and organizational changes as per corporate objectives.
- Attend any other duties as assigned by the CEO.
Performance Management & Analytics
- Evaluate performance using business analytics and oversee accountability documents for all regions; take corrective actions to ensure results.
- Monitor analytics and reports for all WELL Health Diagnostic Centre clinics; collaborate with Regional Leaders to address variances.
- Submit weekly progress reports and/or present at senior management meetings, focusing on personnel concerns, patient wait-times, business development, and new initiatives.
Physician & Client Relations
- Oversee Physician Referral to maintain positive relationships with referring physicians, expand referral networks, improve retention, and strengthen satisfaction
- Support client-focused services by monitoring patient satisfaction and addressing adverse feedback promptly; provide senior management with insights to optimize patient and physician experience.
Clinical Quality, Safety & Accreditation
- Ensure compliance with Ontario and national standards and legislation (e.g., PHIPA, Accreditation Canada, CMRITO standards, CPSO-aligned physician practice standards, radiation safety).
- Partner with the Quality team to champion a robust Quality Assurance program
Teleradiology Operations
- Lead teleradiology network operations: coverage planning, service-level management, workflow integration, and IT/security coordination.
- Align infrastructure (PACS/RIS/VNA, secure connectivity) with turnaround and quality targets; monitor SLA compliance and remediate variances.
Research & Innovation
- Oversee operational enablement for clinical research studies (site readiness, patient flow, data integrity, regulatory documentation).
- Coordinate with Research governance/ethics and ensure operational compliance, budgeting, and study performance.
- Translate research insights into operational improvements and service innovation.
- Explore research growth initiatives.
Finance, Growth & Capital Planning
- Identify opportunities for new services to be added at clinics; develop capacity and growth plans (new services, extended hours, modality additions, site expansions).
- Lead business cases and capital investments; negotiate vendor/service contracts; manage procurement and lifecycle/maintenance plans.
Regional Coordination & Leadership Development
- Coordinate with Regional Leaders and physicians across clinics to ensure operational consistency.
- Provide leadership on planning and organizing staff changes, including recruitment, promotion, transfer, and discipline.
- Coach and mentor Regional Leaders and other direct reports to strengthen leadership capability, foster professional growth, and build succession pipelines.
- Drive leadership development initiatives that enhance strategic thinking, decision-making, and team engagement across all reporting leaders.
- Work with HR to improve overall GPTW results throughout the organization.
Facilities & Technology
- Ensure facility readiness, preventive maintenance, and regulatory inspections across all Ontario centres.
- Partner with Technology on EMR/PACS/RIS optimization, cybersecurity, privacy practices, and digital transformation initiatives that improve access and experience.
Qualifications, Experience & Requirements:
- 7-12 years of management experience in healthcare industry.
- Bachelor’s degree in business management or related field; master’s degree an asset.
- Previous experience in diagnostic imaging or cardiology practices an asset
- Excellent interpersonal, communication and relationship building skills enabling you to develop and maintain strong relationships with healthcare professionals (influencing, teamwork, empowerment, conflict resolution management)
- Positively influence clinic staff members, including physicians, nurses, physician’s aids, and administrative staff to ensure the clinics operate efficiently and effectively.
- Excellent written and verbal communication skills combined with excellent patient care.
- Demonstrate effective decision-making and problem solving skills.
- Ability to rapidly learn and adapt to changing environments and clients.
- Self-starter who thrives in entrepreneurial environments.
- Excellent written and oral presentation skills with ability to engage, inspire, and build credibility.
- Ability to operate with high degree of integrity and sincerity.
- Demonstrated leadership, reliability and flexibility.
Personal:
Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.
Accessibility & Inclusion
WELL Health Diagnostic Centres is committed to an inclusive, barrier-free recruitment and selection process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We are proud to be an equal opportunity employer.
WELL Health Diagnostic Centres offers an excellent remuneration package including competitive wages, medical and dental benefits, training & development assistance, various corporate discounts, unique benefits, and referral bonuses.
