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Employer: iA Financial Group
Office: 988 Broadway West
Location: Vancouver, British Columbia
Job category: Claims - Life Generalist
Job ID: JR10026899
Job type: Temporary Job
Apply before: 2026-08-10
Description
Claims Assistant
Build the future with us
Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the Claims team’s daily operations and ensuring the accurate handling of client documentation and requests.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As a Claims Assistant, you’ll be at the core of our mission. Here are the main responsibilities:
Screen and distribute emails and incoming requests to the appropriate team members;
Sort, scan, and manage incoming mail and documentation, including digital imaging;
Prepare, print, and assemble client correspondence and required documentation;
Conduct system searches to retrieve client information and follow up on returned mail;
Support claims setup and update files, including payment status and client information;
Communicate with clients (calls and emails) to respond to inquiries or obtain missing information;
Collaborate with claims analysts and internal teams to support daily operations.
What could accelerate your success in this role
We’re looking for someone who:
Is known for their strong organizational skills and attention to detail;
Stands out for their ability to manage repetitive administrative tasks with accuracy;
Is recognized for their teamwork and ability to collaborate in a high-volume environment;
Has 2–3 years of experience in customer service or administrative support (finance industry an asset);
Is able to come to the office 2 to 3 times per week in a hybrid work model;
Has an advanced level of English proficiency, as the role involves communicating with clients and internal stakeholders on a regular basis.
Why you’ll love working with us
A work environment where learning and development merge with a collective pursuit of excellence;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
Competitive benefits: Flexible group insurance, vacation, telemedicine, employee and family assistance program, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
The typical hiring range for this position is between 50,000 $ and 55,000 $ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure.
Get ahead of your career, where your talent belongs
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Build the future with us
Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the Claims team’s daily operations and ensuring the accurate handling of client documentation and requests.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As a Claims Assistant, you’ll be at the core of our mission. Here are the main responsibilities:
Screen and distribute emails and incoming requests to the appropriate team members;
Sort, scan, and manage incoming mail and documentation, including digital imaging;
Prepare, print, and assemble client correspondence and required documentation;
Conduct system searches to retrieve client information and follow up on returned mail;
Support claims setup and update files, including payment status and client information;
Communicate with clients (calls and emails) to respond to inquiries or obtain missing information;
Collaborate with claims analysts and internal teams to support daily operations.
What could accelerate your success in this role
We’re looking for someone who:
Is known for their strong organizational skills and attention to detail;
Stands out for their ability to manage repetitive administrative tasks with accuracy;
Is recognized for their teamwork and ability to collaborate in a high-volume environment;
Has 2–3 years of experience in customer service or administrative support (finance industry an asset);
Is able to come to the office 2 to 3 times per week in a hybrid work model;
Has an advanced level of English proficiency, as the role involves communicating with clients and internal stakeholders on a regular basis.
Why you’ll love working with us
A work environment where learning and development merge with a collective pursuit of excellence;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
Competitive benefits: Flexible group insurance, vacation, telemedicine, employee and family assistance program, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
The typical hiring range for this position is between 50,000 $ and 55,000 $ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure.
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