Delta Hotels Dartmouth by Marriott : Night Auditor
The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice.
If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Night Auditor.
Job Description
Reporting to the Guest Services Manager, the Night Auditor will oversee hotel operations during overnight hours, providing exceptional guest service, completing front desk duties and performing daily accounting and audit procedures to ensure accurate financial reporting.
What you will be doing as a Guest Service Agent:
- Lead Audit Operations on a daily basis;
- Collaborate across departments to deliver exceptional service;
- Maintain confidentiality of proprietary information and protect company assets;
- Ensure the smooth and efficient operation of the Front Desk;
- Register arriving guests / process guest departures;
- Handle cash and credit card transactions;
- Answer guest inquiries in a timely and accurate manner;
- Create accurate reservations;
- Handle guest requests and complaints according to brand standards;
- Lead First Response in emergency situations; fire, power outage, flood, bomb threat;
- Investigate and resolve out of balance accounts;
- Completion of close day process accurately and on time including;
- Balance front office and food & beverage daily postings;
- Daily cash deposits;
- Uphold Delta / Marriott brand standards;
- Clear and concise communication with colleagues, and Managers;
- Preparing and distributing daily reports for various departments;
- Develop strong working relationship with Guest Services Manager and Hotel Controller;
- Such other related duties and responsibilities as may be required from time to time.
Your experience and skills include:
- Minimum of 2 years’ experience in a front-line customer service environment;
- Has previous Guest Service/Night Audit experience an asset;
- A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset;
- Intermediate skills in Excel, Word and Opera (property management system);
- Excellent written and verbal communication skills;
- Ability to work with limited supervision;
- Has a positive attitude with a passion for delivering the highest level of customer service;
- Motivated, high performance team player;
- Organized with great attention to detail;
- Strong work ethic;
- Ability to excel in a face paced environment;
- Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly;
- Outstanding guest service skills;
- Has a positive attitude with a passion for delivering the highest level of customer service.
Employee Benefits:
- Eligible for signing bonus upon completion of probationary period
- Comprehensive extended Health & Dental benefits
- Integrated learning environment with room to grow
- Access to our gym and fitness facility
- 50% reimbursement of monthly transit pass
- Company RRSP contributions
- Employee Assistance Program
- Eligible for company referral bonus program
- Company scholarship program for employees and family members
- Marriott’s Employee travel program
- Daily meal allowance provided
- Free on-site Parking
- Employee centric back of house experience
- Working along side a collaborative team of likeminded individuals
Park Place Centre Limited is an equal opportunity employer. Delta Hotels Dartmouth by Marriott values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success, and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply!
APPLY TODAY: Please apply online or send your resume to [email protected]. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.
