We are on the hunt for a rockstar Branch/Service Manager to lead our Wonder Auto & Tire — Halifax!
Wonder Auto & Tire is part of Shift Auto Group, which consists of Fredericton Mitsubishi, Fredericton Kia, Volvo Cars New Brunswick, 5 ReCar locations, St Croix Auto, Velocity Autobody & 12 Wonder Auto locations.
As a trusted name in automotive service, Wonder Auto & Tire is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.
As Branch/ Service Manager, you will oversee all day-to-day operations of the Halifax location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.
Key Responsibilities
Operations Management
Oversee daily operations to ensure smooth, efficient service delivery.
Manage inventory, tools, and equipment to support service excellence.
Monitor and manage branch budget, expenses, and revenue.
Team Leadership
Hire, train, and supervise staff, ensuring high performance across all roles.
Foster a collaborative, positive work environment that encourages growth.
Conduct regular performance evaluations and provide coaching as needed.
Customer Experience
Maintain high standards of customer service and resolve customer issues promptly.
Implement strategies to improve customer satisfaction and loyalty.
Oversee appointment scheduling to enhance service flow and reduce wait times.
Sales & Business Development
Develop and execute sales strategies to meet revenue targets.
Analyze market trends and local competition to identify growth opportunities.
Represent the branch through local marketing initiatives and community involvement.
Compliance & Safety
Ensure full compliance with industry regulations and company policies.
Promote and enforce workplace safety standards for both staff and customers.
Qualifications
Previous experience as a Branch Manager or in a senior leadership role within the automotive industry.
In-depth knowledge of automotive repair and maintenance.
Strong leadership and team management capabilities.
Excellent communication and customer service skills.
Financial acumen with the ability to manage budgets and analyze performance metrics.
Strong problem-solving and decision-making abilities.
High level of integrity and a customer-centric approach.
What We Offer
Competitive salary with performance-based bonuses. Salary range $75,000-90,000.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ongoing training and career development opportunities.
Employee discounts on automotive products and services.
Ready to lead a top-tier automotive service team? Apply Today—we’d love to hear from you!
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care
Work Location: In person
