As a Night Auditor at The Hollis a DoubleTree Suites by Hilton you will be integral to our guest experience. Achieving memorable and positive interactions on a daily basis.
- Register arriving guests / process guest departures
- Provide information on points of interest in the area
- Handle cash and credit card transactions
- Answering guest inquiries in a timely and accurate manner
- Creating accurate reservations
- Ensure the smooth and efficient operation of the Front Desk
- Clear and concise pass-on communication with colleagues and leaders in the department
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
- Balancing front office and food & beverage daily postings and preparing necessary audit paperwork.
- Close and run relevant Micros reports for Food & Beverage transactions.
- Preparing and distributing daily reports for various departments and organizing the front desk for each new day.
- Ensuring guest safety and security by conducting walk-through of the hotel.
- Valet guests vehicles
- Perform other duties and special projects as assigned.
Job Requirements:
- Valid Work Permit
- Valid Canadian driver license
- Outstanding guest service skills
- Excellent written and verbal communication skills
- Strong team player
- Multi-tasking proficiency
- Ability to work independently with limited supervision
- Positive and professional demeanor
- Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems.
- Previous Guest Service/Front Desk experience a definite asset
- Post secondary education in Tourism and Hospitality or equivalent hotel experience an asset.
- Must be able to work a variety of shifts inclusive of overnight, weekends and holidays.
Company Benefits:
- Excellent travel benefits with over 3000 hotels worldwide
- Paid group insurance plan
What will it be like to work for this Hilton Worldwide Brand?
DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel’s challenges and the beginning of a restful stay.
DoubleTree by Hilton is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
Management Position? No
Entry- Level Position? Yes
Job Available: Immediately
Employer: The Hollis a DoubleTree Suites by Hilton
Benefits:
- Extended health care
- Vision care
- Disability insurance
- Dental care
- Life insurance
Work Remotely
Job Types: Permanent, Part-time, Full-time
Pay: $18.67-$18.87 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Over 1 year Canadian Driving License. (required)
