Service Advisor – Certified Service Express
Join Our Team at Dean Cooley GM!
Are you a customer-focused communicator who thrives in a fast-paced automotive environment? Dean Cooley GM is seeking a Service Advisor dedicated to our Certified Service Express operation. In this role, you will be the primary point of contact for customers visiting for oil changes, maintenance services, and light repair needs, helping ensure a fast, efficient, and positive service experience.
This position is ideal for someone who enjoys working in a high-volume setting where routine maintenance, oil change services, tire rotations, inspections, and manufacturer-recommended scheduled maintenance are the focus. You do not need to be a master technician to succeed in this role — we value a strong customer service mindset, attention to detail, and the ability to keep traffic moving through the oil change rack and Certified Service Express process efficiently.
If you are organized, energetic, and motivated by a fast-moving workflow with strong earning potential, we’d love to hear from you.
Your Impact:
Serve as the primary liaison for customers visiting Express Service for oil changes, scheduled maintenance, and basic vehicle service needs.- Write accurate repair orders and maintenance recommendations using our Dealer Management System (DMS).
- Manage customer flow through the oil change rack, helping maintain speed, accuracy, and a high-quality service experience.
- Proactively communicate service timelines, vehicle needs, and recommended maintenance to customers.
- Coordinate closely with technicians and team members to ensure efficient handling of express services and maintenance work.
- Review completed services with customers at checkout, including maintenance performed and any future service recommendations.
- Help identify and present additional scheduled maintenance opportunities based on mileage, manufacturer guidelines, and vehicle condition.
What You Bring:
A reliable, process-driven nature with a high sense of urgency.- Excellent customer service and communication skills with a friendly, professional attitude.
- The ability to thrive in a fast-paced, high-volume express service environment.
- Strong organizational skills and attention to detail.
- A team-oriented mindset and willingness to collaborate with technicians, administrators, and management.
- Comfort with computers and the ability to learn dealership systems quickly.
- A valid driver’s license.
- Basic automotive knowledge or service drive experience is a plus, but we are willing to train the right candidate.
Why You'll Love Working With Us:
Empowering Compensation: A competitive, variable pay plan that puts you in control of your earnings, with salary starting at $50,000.- Structured Growth: Comprehensive on-the-job training with clear expectations, measurable performance goals, and opportunities for advancement.
- Career Pathway: Build your future with a leading automotive organization that values internal growth and development.
- Fast-Paced Environment: Be part of a team that keeps customers on the road through efficient oil change and scheduled maintenance services.
Ready to build your career with our Certified Service Express team? Apply today with your resume!
Dean Cooley GM is an equal opportunity employer.
