Located in Dawson City, the Chief Isaac Group of Companies (CIGC) is a thriving, forward-thinking organization deeply rooted in the rich heritage of the Tr'ondëk Hwëch'in First Nation. Committed to economic growth, sustainability, and meaningful employment, we proudly contribute to the prosperity of Yukon and beyond.
Built on a strong foundation of innovation, community values, and a commitment to excellence, Chief Isaac Group is shaping a future that honors our past while embracing new opportunities. Join us and be part of something greater - where business and culture unite, in the heart of the Land of the Midnight Sun!
Job Summary
Chief Isaac Group is seeking a Network Systems Administrator to support the ongoing security and reliability of our network services. This role is responsible for the installation, configuration, and maintenance of servers and virtualization platforms, while managing Active Directory, DNS, DHCP, and Group Policies. The ideal candidate is a technical expert with strong problem-solving skills, capable of handling escalated support tickets and ensuring compliance with organizational security standards.
Key Responsibilities
Systems Administration & Security Management:
- Perform day-to-day administration of servers, storage systems, and virtualization platforms (VMware, Hyper-V), ensuring the reliability of network services.
- Manage Active Directory, DNS, DHCP, and Group Policies, while maintaining user accounts and access controls.
- Implement and monitor security policies, endpoint protection, and intrusion prevention systems to maintain IT security.
- Administer Microsoft 365 services, including user provisioning, license management, and configuring Exchange Online, SharePoint Online, and Teams.
- Develop and maintain backup strategies and disaster recovery plans, including performing daily backup procedures and capacity planning.
Technical Support Services:
- Handle escalated Tier 3 tickets for complex server, network, and security issues, ensuring minimal downtime through rapid resolution.
- Perform root-cause analyses for recurring problems and implement permanent fixes.
- Monitor server and network performance, interpret logs, and engage in routine security measures.
- Collaborate with external IT service providers and coordinate with vendors for advanced troubleshooting and system upgrades.
IT Equipment & Infrastructure Management:
- Maintain and manage the phone system, including VoIP integration, and liaise with service providers for installations and repairs.
- Perform IT forecasting to meet ongoing needs, maintain ICT asset inventory, and manage equipment depreciation.
- Set up audio systems for meetings and community events as required.
- Manage warranty issues, RMA processes, and maintain inventory control for all computer equipment.
Administrative Duties:
- Maintain detailed documentation of system configurations, network diagrams, and standard operating procedures.
- Contribute to IT planning by providing weekly help desk activity reports and scheduled detailed activity reports to the supervisor.
- Conduct onboarding and technical training for new employees, ensuring knowledge transfer for support tasks.
- Track licensing compliance and ensure adherence to IT security policies and regulatory requirements.
Qualifications & Skills
Experience & Education:
- Diploma/Certificate or post-secondary courses in computer systems, combined with a minimum of three years of experience in network administration and technical support (or an equivalent combination of education and experience).
- Proven experience in disaster recovery planning, implementation, and Help-Desk support.
Technical Skills:
- Proficiency with Active Directory, DNS, DHCP, Group Policy, and enterprise backup solutions.
- Strong knowledge of Microsoft 365 administration, Microsoft Entra ID (Azure AD), and cloud platforms (Azure, AWS).
- Experience with virtualization technologies (VMware, Hyper-V) and TCP/IP based networks.
- Certifications such as MCSA, MCSE, CompTIA Network+/Security+, VMware, or Azure Administrator are considered assets.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to grow within a dynamic and community-driven organization.
- Gain experience in diverse IT functions, from cloud administration to on-premise infrastructure.
- Work in a supportive and team-oriented environment in the beautiful Yukon.
