Assistant Terminal Manager – Digby
Location: Digby, Nova Scotia
Reports To: Terminal Manager – Digby
Join Our Team
Northumberland Ferries Limited / Bay Ferries Limited is seeking a highly motivated and organized Assistant Terminal Manager to support terminal operations in Digby, Nova Scotia.
This leadership role is ideal for an experienced operations professional who thrives in a fast-paced environment and is passionate about safety, customer service, team leadership, and operational excellence. The successful candidate will assist in overseeing daily terminal operations while ensuring safe, efficient, and high-quality service delivery for passengers, commercial traffic, and stakeholders.
Key Responsibilities
Safety & Compliance
- Promote and maintain a strong safety culture across all terminal operations.
- Support implementation and continuous improvement of the Terminal Safety Management System.
- Ensure compliance with safety, security, environmental, and regulatory requirements.
Operational Management
- Assist in managing daily terminal operations to ensure efficient and safe vessel loading and unloading.
- Support traffic management involving commercial vehicles, passenger vehicles, RVs, and reservations.
- Monitor passenger manifests and loading procedures.
- Assist with shipping and receiving activities.
Financial & Administrative Oversight
- Support management of terminal budgets and operating expenses.
- Assist with revenue protection, cash handling, and accounting controls.
- Monitor operational performance and identify improvement opportunities.
Staff Leadership
- Assist with recruitment, onboarding, and employee training.
- Coordinate employee scheduling, shift rotations, overtime, vacations, and call-ins.
- Support performance management and employee development.
- Assist with labour relations and grievance handling involving unionized and non-unionized staff.
Customer Experience & Contractor Management
- Analyze customer feedback and identify service improvements.
- Help manage contractor relationships and service standards.
- Ensure contractors maintain high standards of customer service and cleanliness.
Regulatory & Environmental Oversight
- Liaise with regulatory agencies as required.
- Assist in environmental compliance, including waste management and potable water sampling.
Qualifications
- Strong leadership, communication, and problem-solving skills.
- Experience in operations, terminal, logistics, transportation, or facility management.
- Ability to manage multiple priorities in a dynamic environment.
- Knowledge of operational safety procedures and regulatory compliance.
- Ability to read and interpret accounting and financial reports.
- Strong decision-making skills and ability to work independently.
Working Conditions
- Combination of office and field work.
- Regular visits to terminals, docks, vessels, and customer locations.
- Flexible schedule required, including evenings, weekends, and occasional overnight travel.
What We’re Looking For
We are seeking a dependable and proactive leader who:
- Leads by example
- Prioritizes safety
- Works well under pressure
- Delivers excellent customer service
- Builds strong working relationships with employees and stakeholders
If you are ready to contribute to safe and efficient ferry operations in a leadership role, we encourage you to apply.
