General Job Summary
The Station Manager is responsible for overseeing the efficient receipt, storage and dispatch of freight shipments. Must manage people, processes and systems and make sure all operating and productivity targets are met. The Station Manager also oversees the maintenance of warehouse and labour-management systems. The incumbent must maintain and enforce the workplace health and safety standards.
Principle Functions/Responsibilities
· Coordinate inbound and/or outbound activities
· Adhere to load departure schedules, and co-ordinate warehouse manpower and equipment to meet the requirements
· Maintain effective relationships with customers and staff
· Interface with customers to avoid, and if necessary, solve problems
· Have a clear understanding of the company’s policies and vision and how the warehouse contributes to these
· Develop and implement plans that support the overall business unit objectives
· Responsible for accurate inventory and productivity levels
· Manage documentation and flow of imported goods through bonded warehouse
· Motivating, organising and encouraging teamwork within the workforce to ensure operating and productivity targets are met or exceeded
· Maintain standards of health and safety, hygiene and security in the work environment
· Oversee the planned maintenance of vehicles, machinery, and equipment
· Ensure employees are completing overage, shortage, and damage reports when required
· Develop and manage a cost-effective budget for authorized department that is aligned with the company business strategy
· Create and/or monitor operating procedural documents
· Produce monthly reports and KPI’s
· Hire, supervise, schedule, and train personnel
· Ensure proper staffing during times of vacation, etc. This includes monitoring the cross-training process of supporting staff to ensure consistency in job function and skills
· Maintain the safety, cleanliness and organization of the warehouse
· Manage, supervise and evaluate the operation and staff
· Provide timely and meaningful reports to management
· Participate in monthly management meetings
· Support productivity projects
· Carry out any tasks that may be assigned by the Director, Cargo Handling Operations and managers assigned to act on behalf of the CEO in an effective & timely manner.
Competency Requirements (Knowledge, Skills, other Attributes)
· A positive “can-do” attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
· Attention to detail
· Strong leadership and people management skills through supervising and delegating, providing feedback and mentoring or skills development
· Excellent communication skills both written and verbal
· Strong presentation skills
· Ability to manage diversity and change
· Strong computer skills with executive knowledge of MS Office (Excel in particular)
· Ability to apply sound judgement to day-to-day processes, take initiative and delegate
· Proficiency in conflict management and problem solving
· Exceptional time management skills as well as organizational skills with the ability to multi-task, work under pressure and meet deadlines
· Proficient customer service skills and knowledge of customer service principles and practices
· Strong analytical skills and ability to think strategically and influence business decisions using appropriate, fact-based financial information
· Create and/or monitor operating procedural documents
· Ability to develop direct reports
· Proven continuous improvement ability
· Strong fiscal management and strategic planning
· Ability to remain calm when confronted with difficult situations
· Support productivity projects
Education, Training, Experience Requirements
· Post-secondary education in Business or related field
· Bilingual in English and French is mandatory
· Minimum 5 years experience in transportation, distribution and/or freight management or related
· Minimum 5 years experience managing a team and driving proven results
· Valid Class 5 Driver’s License
Authority
Decision Making (What is the nature of the direct supervision that is provided to the incumbent of this position):
· Reprimand office/warehouse staff
· Vacation approvals, shift changes
· Ordering supplies for office and warehouse
Financial Authority (Indicate type and amount of quantitative measurements provided for the incumbent of this position i.e. budget, sales volume, etc.):
· Work within budget provided by Controller
· Request approval for any amounts outside budget
Hours of work may include weekends, holidays and after hours.
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Job Type: Full-time
Pay: $80,000.00-$85,000.00 per year
Education:
- Secondary School (preferred)
Experience:
- customer service: 3 years (preferred)
- Air Freight: 1 year (preferred)
- Freight Forwarding: 1 year (preferred)
Language:
- English (preferred)
- French (preferred)
Licence/Certification:
- Class 5 Drivers Licence (preferred)
Work Location: In person
