Drummondville, Qc Call center representative Jobs – 1 Openings This Week

Customer Experience Agent
Kimpex —Drummondville, QC
- Temporary
- English
- Continuous improvement
- Data entry
- Flextime
- Employee assistance program
Quick apply
10d

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Customer Experience Agent

Kimpex
Drummondville, QC

Quick apply

Job details

Temporary | Full-time
10 days ago

Benefits

Flextime
Employee assistance program

Skills

French
Computer operation
Sales support
Call center experience
English
E-commerce
Continuous improvement
Client services
Customer service orientation
Data entry
Organizational skills
Associate's degree
Communication skills
Client interaction

Full job description

The art of customer service: your area of expertise! As the primary point of contact for our customers and representatives, you’ll play a key role on our team. Thanks to your organizational skills and communication abilities, you’ll help ensure customer satisfaction and support the growth of our sales and Kimpex’s brand awareness!

In this position, you will have the opportunity to :

Support the external sales team by ensuring the entry and follow-up of customer orders
Program and publish placement campaigns on the retail web sales platform
Follow up on deliveries with the various carriers and inform customers accordingly
Process invoice correction requests- Provide attentive customer service to B2C website customers, answering questions, resolving order issues and ensuring a positive experience
Contribute to the continuous improvement of customer service processes

Ready to make a difference? Apply now and join our dedicated customer service team!

With the following skills and qualities, you'll be successful in this role:

Bilingualism essential for both oral and written communication (French-English) with customers
Basic computer skills in Excel
Proactivity, dynamism and positive attitude

And these assets will strengthen your impact:

Call center or customer service experience
Interpersonal skills and empathy
Team player

Benefits designed to take you far!

A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)
An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed

And even more!

Social activities to connect with your colleagues
Discounts on Kimpex products to fuel your passion for motorsports

A word from the manager

You want to work in a field that gets people excited? Here, we share a genuine passion for motorsports, but above all, we have a friendly and motivating atmosphere. If you’d want to be part of a close-knit team where things are always happening and where your contribution makes a difference, let's meet up!

Life at Kimpex

Life at Kimpex means designing and distributing powersports parts and accessories throughout North America and Europe thanks to our network of more than 3,500 retailers.

Our industry never stops evolving. That’s why we’re always innovating. We rely on powerful vehicles and lots of adrenaline to carry out our activities. But our greatest asset is our people. People with unique skillsets who are passionate about powersports.

Our modern working environment is a place where you can share your ideas and push boundaries with colleagues who are just as passionate as you!

Quick apply

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Customer Experience Agent

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