Join us and help make a difference! At Grey County we work together to deliver essential public services that meet the needs of our communities. Grey County isn't just a great place to live; its also a great place to work!
We are proud to offer competitive wages and an attractive total compensation package. We support learning and continuous employee development, and champion career progression for our employees. We value work-life balance, so you can make the most of your career at Grey County, while making the most of your life in Grey County!
Apply now to join our team!
Grey County's Housing division within the Community Services department is recruiting a permanent full-time Homelessness Response Supervisor. This job posting is for an existing vacancy.
Applications will be accepted until Tuesday, July 14, 2026 at 11:59 p.m.
Purpose
The Homelessness Response Supervisor is responsible for coordinating the Grey-Bruce By-Name List (BNL), Short Term Shelter Program, Homelessness Coordinated Access System and Homelessness Response Steering Committee.
The Supervisor will be responsible for the delivery of the short-term emergency shelter program, including supervision of front line homelessness outreach staff, and relations with short-term housing providers. The position will support outreach, case management and housing referrals as part of a community homelessness system.
Responsibilities
Short Term Shelter Program Supervision
- Lead the in house Short Term Shelter Program and maintain relationships with private short-term shelter providers.
- Communicate maintenance needs of the Short Term Shelter Program locations with maintenance division and assist with scheduling and communications
- Ensure program eligibility meets the needs of the community, and develop eligibility criteria that addresses gaps and service restrictions
- Lead the development of communication materials related to the Short-Term Shelter Program
- Monitor and recommend improvements to the procedure for after-hours intake to ensure the processes meet community needs
Staff Responsibilities
- Provide supervision and support to staff for Homelessness Outreach and the By-Names List.
- Participate in the recruitment and selection of support and program staff, and provide orientation to new employees on the goals, objectives, and services of the program.
- Supervise staff in a manner that motivates, guides, and directs employees to the realization of departmental goals and objectives. Maintain a work environment that promotes staff participation, and teamwork.
- Guide staff to ensure effective intake assessments for individuals referred to the By-Name List.
- Ensure staff are appropriately sorting and selecting By Names List individuals for transitional housing options
- Provide supervision and support to Housing Case Coordinators including management and distribution of caseloads.
Program Development & Community Networking
- Chair and coordinate the Homelessness Response Steering Committee comprised of partner organizations involved in Housing and Homelessness.
- Monitor and update progress through tools developed by Built for Zero Canada.
- Develop and monitor an outcome-based evaluation plan.
- Prepare monthly progress reports for various stakeholders and distribute an annual report card to the public.
- Provide input into the development of multi-organizational policies and procedures for all areas of the Housing system, including common protocols for diversion, prevention, and safety.
- Provide leadership and training to the community around Coordinated Access and common entry, and encourage participation from community organizations
- Support the development of prioritization procedures and uniform referral processes.
General Responsibilities
- Maintain skills and knowledge through appropriate training and development.
- Responsible, as an employee, for occupational health and safety and emergency management.
- Perform other duties as assigned.
- Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
- Support the Manager to ensure legal agreements are prepared, including service contracts and schedules, budget and service delivery approvals, other financial documents, and correspondence.
Working Conditions
Thirty-Five (35) hours per week; Core hours are 8:30am to 4:30pm. Some overtime is required to cope with deadlines, peak periods, attend meetings and unexpected situations that arise within the services provided. After-hours response may be required on weekends and holidays if issues arise outside the scope of the contracted afterhours service.
Contacts
Internal Working Relationships
Grey and Bruce County staff
External Working Relationships
Grey County Residents, Partner organizations, Mental Health Outreach Workers, Paramedics, Health Services and Landlords.
Knowledge and Skill
- Post-secondary education in applied health or social sciences with a focus on recovery-oriented and housing-focused supports.
- At least three years of recent supervisory experience in transitional housing, or mental health and addictions services.
- Experience developing policies, procedures, and program documentation for emergency shelter programs considered an asset.
- Practical understanding of mental illness and addictions.
- Understanding of individual recovery and client-centered service delivery models
- Understanding of harm-reduction, trauma-informed practice and Housing First philosophy.
- Demonstrated assessment skills.
- Demonstrated ability to manage conflicts, address program complaints and oversee appeals for eligibility.
- Excellent communication, organizational and relationship skills.
- Understanding of data collection, evaluation and tracking methods.
- Strong team skills and ability to work well with community and professional groups is essential.
- Ability to work under pressure.
- Coaching and leadership skills to motivate a team working in a social service setting.
- Must have a valid driver’s license and daily use of a personal vehicle.
- An up-to-date Criminal Records Check, including a Vulnerable Sector screening is required prior to starting this position.
Impact of Error
Errors within this program can contribute to negative consequences for individuals experiencing homelessness or at risk of homelessness. Errors from data can result in inaccurate information required for partner funding applications to secure operating dollars for housing and homelessness programing.
Grey County is proud to be an equal opportunity employer, and promotes a culture of respect where all team members are valued for their unique talents, knowledge and lived experiences.
Accommodations are available for all parts of the recruitment process. Applicants are encouraged to outline accommodation needs when submitting their application. If alternate methods of application are required, candidates can email
[email protected].
This recruitment process does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed and evaluated by our hiring team.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act, and will be used only to determine eligibility for employment.
Based on the nature of the position, pre-employment screening may be required including but not limited to; Criminal Record Searches, Financial Credit Inquiries; Educational and Credential Verification; Driver’s Abstracts; Drug/Alcohol Testing; Pre-Medical Testing and Investigative Employment References.
