Edmonton, Ab Bilingual call center representative Jobs – 3 Openings This Week

Bilingual Customer Services Representative
Goodmorning com —Edmonton, AB
- $22–$25 an hour
- Bilingual
- Customer service
- English
- Dental care
- Employee assistance program
Quick apply
Bilingual Customer Service Representative Remote
TP Canada —Edmonton, AB
- Full-time
- Remote
- Bilingual
- English
- Computer skills
- Dental care
- Tuition reimbursement

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Bilingual Customer Services Representative

Goodmorning com
Edmonton, AB

Quick apply

Job details

Benefits

RRSP match
Dental care
Employee assistance program

Skills

Bilingual
French
Google Docs
Customer service
Call center
English
High school diploma or GED
Bachelor's

Full job description

Description

Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.

About Us

GoodMorning.com Inc. is a Canadian digitally native direct-to-consumer brands company. Our mission is to provide branded products of remarkable quality and value that customers love. We earn market share by obsessing over our customers, being relentlessly better, moving fast and doing it right, applying an ownership mindset when solving challenges, and celebrating wins together.

Benefits and Perks

Competitive compensation, vacation, profit share, and equity package
100% employer-paid extended benefits - health and dental
Employee Assistance Program
125% RRSP matching (10% of salary, up to a maximum of $10k/yr)
Employee product discounts
Transportation Reimbursement

In this role, you will:

Knowing the GoodMorning product range well enough to answer questions and recommend the right fit
Handling customer conversations across phone, email, and live chat, from first message to resolution
Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked
Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims
Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution
Finding solutions that fit the customer's situation and keep them with the brand
Knowing how our products compare to competitors, and being able to make that case to a customer
Learning the internal systems and tools the role runs on
Keeping customer records and internal notes accurate as you go
Recognizing when an issue needs to move up, and escalating it
Using your appeasement authority within the limits set for the role
Following established processes, and flagging better ones when you spot them
Hitting the KPI targets set for your level

Our ideal candidate

High school diploma minimum; bachelor's degree preferred
One year of experience in a call center or comparable high-volume customer service role
Written and spoken fluency in English and French (Required), Québécois preferred
Conflict management, including delivering a difficult message while protecting the customer relationship
Customer de-escalation and a working knowledge of customer service best practices
Adapting tone and approach across different customers and situations
Working to a deadline, both independently and as part of a team
Multi-tasking and organization across concurrent customer conversations
Proficiency with Freshdesk or a comparable CRM and customer service platform
Experience with Google Workspace (Docs, Sheets) is an asset

Quick apply

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bilingual call center representative jobs in edmonton, ab

Bilingual Customer Services Representative

Bilingual Customer Service Representative Remote

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In this role, you will:

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