The College of Registered Nurses of Alberta (CRNA) is a regulatory college under the Health Professions Act (HPA). Our vision is excellence in nursing regulation for the health of all Albertans. Our objective is people-first, and we are committed to attracting the best people, engaging, and developing a workforce that embodies our values of integrity, respect, accountability and professionalism. The CRNA is committed to meeting and exceeding its legislative responsibilities by using a Right-touch relational regulatory approach.
Investigator
As part of our commitment to excellence in nursing regulation, we are seeking an Investigator to join our Professional Conduct team. This position ensures complaints are investigated impartially and in accordance with the Health Professions Act (HPA), maintains the integrity of the investigative process, and supports compliance with regulatory and privacy legislation.
By conducting thorough and fair investigations, the Investigator supports informed decision making in the complaints process, strengthens public confidence in nursing regulation and contributes to the CRNA's role as a trusted and effective regulator.
This is an opportunity for someone who brings investigative skills, attention to detail and a commitment to fairness in regulatory processes.
What you will do:
Complaint Investigation and Case Management
- Use a case management approach to manage assigned investigations.
- Maintain ongoing communication with registrants and complainants and provide 60-day updates as required.
- Interview registrants, complainants and witnesses, as appropriate.
- Conduct investigations in accordance with the HPA, Health Information Act, privacy legislation and the CRNA's policies and procedures.
- Maintain confidentiality and security of investigation documents and equipment.
- Consider and manage risks in all situations and maintain personal safety.
Investigation Reporting and Documentation
- Provide impartial documentation of all interviews.
- Collect relevant documents (policies, clinical records, employer documentation) to support information provided by witnesses.
- Communicate any issues that arise regarding management of the investigation to the Complaints Director and people leader.
Collaboration and Support
- Communicate conduct processes with complainants and registrants.
- Provide updates on investigations to the Complaints Director and/or Associate Complaints Director.
- Perform other assigned duties as requested.
Process Improvement and Resource Management
- Keep abreast of investigation information, resources, equipment, tools and technical developments to ensure investigation capacity is current.
- Contribute to continuous improvement of the investigation process and experience of the investigated registrant, complainant, witnesses and partners.
- Maintain current documents and reports on SharePoint.
What you possess:
Education:
- Diploma/bachelor’s degree in nursing, other health-related field or in another relevant discipline is required.
- Active nursing permit and in good standing.
Experience:
- Minimum seven (7) years of nursing experience.
- Experience with regulatory investigations or professional conduct processes considered an asset.
Skills and Competencies:
- Investigation and Case Management: Proven ability to conduct and manage investigations, assess evidence and navigate complex situations.
- Analytical Thinking: Strong analytical and problem-solving skills with the ability to identify issues and provide impartial assessment.
- Communication and Conflict Resolution: Strong written and verbal communication skills, with demonstrated ability in interviewing, active listening and resolving conflict.
- Independence and Prioritization: Proven ability to work autonomously, manage multiple priorities and adapt scheduling to meet demands.
- Integrity and Professionalism: Commitment to maintaining confidentiality and applying regulatory standards consistently.
- Technical Proficiency: Strong working knowledge of Microsoft Office 365, SharePoint and virtual collaboration tools.
- Continuous Improvement: Willingness to identify and implement process improvements in the investigation function.
What we offer:
- 13-month temporary employment opportunity with the possibility of extension.
- Competitive salary with a comprehensive health and dental benefits package, including resources to support mental health and financial wellness.
- Annual Health Spending Account (HSA) and Wellness Spending Account (WSA) to support ongoing learning, health, wellness and family services.
- Flexible, hybrid work environment with a 7.25-hour workday, Monday through Friday.
- 12 general holidays, plus an annual holiday break in December.
- Earned vacation days, starting at a rate equivalent to 20 days per year.
Apply Now
Submit your resume and cover letter by Aug. 26, 2026, quoting file 44001-85 to [email protected].
We appreciate your interest in joining the CRNA and thank all applicants in advance.
Only those selected for an interview will be contacted.
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Wellness program
- Work from home
Work Location: Hybrid remote in Edmonton, AB T5S 1P2
