ABOUT US:
MTE Logistix is one of Alberta's largest and fastest-growing 3PL warehousing providers, with multiple locations in Edmonton and Calgary. Our commitment to client success drives our team to deliver unparalleled service in the logistics industry.
At MTE Logistix, the Operations Supervisor is responsible for directing the workforce and maximizing space and equipment resources to meet and maintain client requirements while maintaining safety standards and personnel satisfaction that align to the organization’s objectives. As a leader within the operations’ team and by effectively and efficiently managing priorities, the Operations Supervisor is a key contributor to the achievement of the businesses strategic plan and operations deliverables, managing and leading a team to achieve organizational goals. They are also responsible for overseeing the day-to-day activities of their team, ensuring that tasks are completed on time and in accordance with quality standards.
Shift: 8:00 AM - 4:30 PM; Monday through Friday
Location: 14627 128th Avenue, NW
Responsibilities:
- Focus on warehouse operation’s performance to ensure: Effective space management, maximizing revenue per square foot. Efficient use of time, maximizing revenue per labor hour. Security of building, safeguarding client inventory and all Company assets.
- Ensure that cohesiveness exists between warehouse and customer service (and related support departments) and that all efforts are focused to mutually serve the client and their customers with a high level of excellence and development of potential service enhancement.
- Review orders and assign manpower accordingly, managing staff and overtime, scheduling shifts and resolving interpersonal conflict.
- Be visible on the warehouse floor, checking throughout the shift to ensure proper utilization of systems and standard operating procedures, that scope of work definitions are used, and that quality and safety standards are met.
- Achieve all KPI productivity targets (by area) for the shift, particularly those important to the client, and recommend enhancements to standard procedures, complying with the requirements for all internal checklists and external certification or audit programs.
General Responsibilities:
- Train and develop staff to reach their maximum potential, create an effective and efficient team.
- Identify training needs within the team and provide training and guidance to team members. Ability to train on processes, such as, receiving, picking , operation of material handling equipment, dispatch responsibilities.
- Manage staff effectively, schedule shifts, manage overtime, and resolve conflict issues.
- Ensure all Food Products are protected by ensuring the GWP program is executed at the site level. Ensure all required forms and reports are completed correctly and within due dates. Address immediately any identified food safety risks that may occur.
- Comply with requirements for paperwork, documentation and reporting; report issues and incidents, and provide information as required on performance reporting, safety, etc. to Operations Manager.
- Provide leadership and supervision to employees through constructive feedback, and fair and consistent evaluations to employees.
- Coordinate and book incoming shipments with CSR’s and/or clients, review paperwork and assign unloading tasks, direct the placement of incoming product for storage, resolve all receiving variances.
- Communicate with clients on specific issues and areas of potential service enhancement, maintain good client relations using positive communications.
- Ensure warehouse equipment is operated in accordance with standard operating and safety procedures, completing all required checks. Ensure equipment is maintained in good order, request repairs/replacements.
- Maintain the organization, appearance and cleanliness of the facility; monitor trucks/containers for cleanliness to ensure a safe environment for the products.
- Report all missing, damaged product, any racking and equipment deficiencies, all safety hazards and report variances and incidents to management immediately.
- Ensure security of building and inventory is maintained at all times. Report any security threats immediately.
- Address challenges and obstacles faced by the team. Collaborate with other supervisors and managers to find solutions. Implement corrective actions when necessary.
- Ability to complete all required tasks of the warehouse operations; including but not limited to, receiving, picking, dispatch, inventories and cycle counts.
- Other duties and responsibilities as may be assigned.
Qualifications:
- Completion of a post-secondary degree or diploma in Supply Chain Management, Business Administration, or Commerce with a minimum of 2 - 5 years supervisory experience in a warehouse/3PL distribution environment is required. A combination of experience and education may be considered.
- A service focus with strengths in a broad range of transportation, logistics, warehousing, interpersonal techniques and skills, and leadership/supervisor principles is required to achieve preferred outcomes.
- Strong verbal and written communication skills to gain input and ensure mutual understanding that encourages relationship building, customer service, participation, and collaboration in the delivery of services.
- The ability to deliver within budget, develop and deliver on key performance indicators (KPI), and prepare clear and concise reports to various stakeholders is required.
- Excellent continuous improvement, organizational, coaching and training skills are required.
- Proficiency in the Microsoft Office suite of tools and other databases and spreadsheet applications and the ability to maintain the highest-level service excellence is essential.
- Proven achievement of results through strength in sound decision-making, collaboration, and time-management is key to success in the role.
- Experience working with teams in a fast-paced multiple clients in a 3PL warehousing environment is considered an asset.
- Proven and strong leadership experience, directing teams and fostering a positive and motivating work environment and culture.
Working Conditions:
The work setting is primarily a warehouse environment, and office environment. Using computers, other office equipment. Working variable hours or overtime may be required.
Physical Requirements:
This role requires physical effort that includes periods of prolonged sitting, walking, standing, carrying, pushing, pulling, lifting, balancing and use of ladders. The role may involve outside environments which includes uneven terrain, snow, rain, heat, cold, and icy conditions. Inside conditions may include dust and noise. Limited travel may be required.
If you're ready to take your career to the next level in a dynamic and supportive environment, apply today to join the MTE Logistix team!
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- What are your compensation expectations for the role?
Experience:
- 3PL or Warehousing: 2 years (preferred)
- Leadership: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
