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Team Lead, Admissions

MacEwan University
Edmonton, AB

Apply Now

Job details

Full-time
5 days ago

Skills

Business intelligence
Post-secondary education
Process improvement
Change management
Analysis skills
Quality assurance
Continuous improvement
PeopleSoft
Human resources
SharePoint
Business
Leadership
Communication skills
Time management

Full job description

Team Lead, Admissions

Office of the University Registrar

Competition No. 26.06.118

Category

Salary

Closing Date

Full-Time Two-Year Term (35 hours per week)

MSU Band F (Steps 1-8): $35.652 - $51.864 per hour. $64,887 - $94,393 per annum (Based on 35 hours per week).

June 21, 2026

Category

Full-Time Two-Year Term (35 hours per week)

Salary

MSU Band F (Steps 1-8): $35.652 - $51.864 per hour. $64,887 - $94,393 per annum (Based on 35 hours per week).

Closing Date

June 21, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

MacEwan University is seeking a Team Lead, Admissions for a full-time two-year term opportunity with the Office of the University Registrar.

Are you passionate about creating exceptional student experiences and leading high-performing teams? The Team Lead, Admissions plays a critical role in helping future students begin their university journey while supporting the University's enrolment and student success goals.

Reporting to the Manager, Admissions Operations, you will lead a team of Admission Evaluation Specialists responsible for the assessment and processing of undergraduate admissions and transfer credit applications for both domestic and international applicants. As a trusted leader and mentor, you will guide day-to-day operations, support staff development, and foster a culture of collaboration, accountability, and continuous improvement.

As part of the Admissions, Recruitment and Transfer extended leadership team, you will work closely with colleagues across the university to enhance admissions processes, meet enrolment targets, and deliver a seamless, student-centred applicant experience. Your ability to build strong partnerships, drive operational excellence, and champion innovative solutions will help shape how prospective students engage with the University from their very first interaction.

If you thrive in a fast-paced environment, enjoy leading people, and are committed to delivering outstanding service, this is an opportunity to make a meaningful impact on the future of the University and the students it serves.

Key responsibilities include:

Operations Planning & Improvement

Leading admissions and transfer credit operations for domestic and international applicant portfolios, ensuring efficient workflow management, policy compliance, and alignment with enrolment objectives;
Resolving complex admissions issues, evaluate policy exceptions, and provide operational leadership on high-impact or precedent-setting cases;
Collaborating across departments to enhance admissions policies, procedures, and student service delivery through evidence-based continuous improvement; and,
Contributing to strategic planning, operational reporting, and budget initiatives through data analysis, process optimization, quality assurance, system enhancements, and participation in strategic projects and change initiatives.

Team Leadership & Supervision

Supervising, coaching, and supporting a team of Admissions Evaluation Specialists, managing workload distribution, performance, training, and professional development;
Serving as the primary escalation point for operational and staff issues, fostering a collaborative, high-performing, and service-oriented team culture;
Supporting recruitment, onboarding, workforce engagement, and employee relations activities in partnership with leadership and Human Resources; and
Maintaining expertise in admissions, transfer credit, and enrolment management trends to inform best practices and organizational effectiveness.

You will have:

Strong leadership, team development, and staff supervision skills, with a proven ability to coach high-performing, collaborative teams;
Excellent written and verbal communication skills, including the ability to explain complex policies, procedures, and decisions to diverse stakeholders;
Demonstrated relationship-building and stakeholder engagement skills with students, faculty, staff, and external partners;
Strong organizational, time management, and prioritization skills, with the ability to manage multiple competing demands in fast-paced, deadline-driven environments;
Proven critical thinking, problem-solving, conflict resolution, and independent decision-making abilities, including handling sensitive and complex situations with discretion;
Ability to understand, interpret, and apply University policies and procedures, admission requirements, and strategic enrolment management objectives and goals;
Advanced proficiency with student information systems, business intelligence tools, Microsoft 365 applications, SharePoint, and other web-based technologies;
Strong analytical skills, including collecting and interpreting data to support evidence-based decisions, process evaluation, and continuous improvement; and
Comprehensive knowledge of admissions practices, enrolment management, educational systems (Canadian and international), and the application of institutional policies and procedures, with a commitment to service excellence.

Qualifications

A minimum of a post-secondary degree in Education, Business, Administration, or a related field;
A minimum of 4 years of experience with increasing levels of responsibility, including the supervision of staff in a University Registrar's office;
Experience evaluating and processing Canadian/domestic and international post-secondary admissions and transfer credit;
Working knowledge of PeopleSoft - Campus Solutions or similar student information and admissions evaluation system is preferred;
Experience with process improvement, change management, and quality assurance approaches, and supervising staff in a union environment are considered strong assets;
Experience with providing direction and with planning, organizing, delegating, and evaluating work in collaboration with others; and,
An equivalent combination of education and experience may be considered.

Benefits

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

Competitive base pay
Flexible benefits package
Continuous learning culture
Opportunities for career growth

How to Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [email protected].

If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [email protected] so we can assist and ensure your application is received.

This position is included under the MacEwan Staff Union Collective Agreement.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Apply Now

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