WHAT WE ARE LOOKING FOR
Ready to be the ultimate hotel hero? We're on the lookout for an energetic, upbeat Bell Person to join our Front Office team! As our official "bellhop," you'll be the friendly face that carries guests' luggage (and stress!) with a smile, making their day a little lighter—literally.
This position is a part-time hourly position with a wage of $16.25.
WHAT YOU NEED TO KNOW ABOUT THE JOB
As a Bell Person, you’ll be the first and last smile our guests see, making their arrival and departure an unforgettable experience. You’ll be more than just a greeter—you’ll glide through the hotel with ease, even while juggling multiple suitcases, and you'll always be ready to offer a friendly tip about the best spots to See, Sip, Savour, and Shop in our local area.
Here are some other things you would be responsible for:
- Guide and inform: Provide guests with helpful information about hotel amenities and services, ensuring they get the most out of their stay.
- Room expert: Show guests the ins and outs of their room, from mastering their keycard to discovering the minibar and locating ice and vending areas.
- Luggage superstar: Transport guest luggage to and from rooms or designated bell areas, assist with luggage storage and retrieval, and lend a hand with loading/unloading luggage from vehicles.
- Parking pro: Communicate parking procedures to guests and help ensure everything runs smoothly.
- Guest care: Anticipate and address guest needs with genuine appreciation, assist individuals with disabilities, and always communicate in a clear, professional manner.
- Safety and security: Follow all company policies, report accidents, injuries, or unsafe conditions to management, and maintain awareness of any undesirable persons on the property.
- Polished professional: Maintain a clean, professional appearance, and ensure confidentiality of proprietary information.
- Team player: Build positive relationships with your teammates, ensuring a smooth and enjoyable experience for guests and coworkers alike.
- Stay active: Be ready to stand, sit, walk, and move—lifting and carrying objects up to 50 pounds without assistance.
- Go the extra mile: Perform additional job duties as requested by Supervisors, always with a positive and can-do attitude!
WHAT’S IN IT FOR YOU?
At our hotel, we believe in taking care of our team members just as much as we take care of our guests. That's why we offer a fun and exciting range of benefits that are sure to keep you happy, healthy, and well-fed.
We offer more than just a paycheck; we provide a fantastic benefit plan that includes extensive medical, dental, and life insurance coverage, with the hotel contributing 80% for single coverage. Plus, our loyalty program and travel program open up a world of discounted rates for Marriott hotels across the globe for you and your friends & family.
But we don't just feed your wanderlust - we also feed your appetite. Our chefs whip up delicious staff meals every day, so you can fuel up for a busy day of representing the Renaissance brand and assisting guests and clients.
But that's not all! Enjoy free parking or get reimbursed for your 747 Bus Pass. You can also say goodbye to waiting for payday with our on-demand pay system. Plus, you'll enjoy a 50% discount on food and drinks for you and your friends at HALO Bar|Bistro, so you can always have a good time without breaking the bank. Our in-house management training program ensures you're always growing. And, get ready for some unforgettable fun with our quarterly work events.
As a member of our award-winning team, you'll be the expert in welcoming and guiding our guests to the best experiences in town. From sharing insider knowledge about local hotspots to assisting with luggage and transportation arrangements, you'll create lasting impressions on our guests' journeys.
WHAT YOU NEED TO BE CONSIDERED
- Previous customer service experience an asset.
- Must have knowledge of the local area.
- Exceptional communication skills (verbal and written)
- Ability to multi-task.
- Must present a professional appearance, representing the R Image Standard
- Flexible availability including days, evenings, overnights, weekends and holidays.
