Leasing Administrator & Lease Renewal Support
Location: Edmonton, Alberta
Employment Type: Full-Time
Who We Are
At Zen Residential Ltd., we go beyond property management by creating vibrant communities and redefining what it means to feel at home. As one of Western Canada's fastest-growing residential property management companies, we manage more than 7,500 multifamily homes across Alberta and Saskatchewan.
Our success is built on strong relationships, operational excellence, innovation, and a commitment to delivering exceptional experiences for both residents and property owners.
About the Role
Zen Residential is seeking a detail-oriented and highly organized Leasing Administrator & Lease Renewal Support team member to join our Shared Services department.
In this role, you will play an important part in supporting leasing administration and lease renewal activities across our portfolio. You will work closely with Property Managers, Community Managers, and the Shared Services team to ensure lease documentation is accurate, renewal processes are completed on time, and residents receive exceptional service throughout their tenancy.
This is an excellent opportunity for someone who enjoys administration, process coordination, customer service, and working in a fast-paced environment.
Key Responsibilities
Leasing Administration
- Process rental applications and supporting documentation.
- Prepare lease agreements, amendments, notices, and related leasing documents.
- Communicate with prospective and existing residents regarding leasing matters.
- Maintain accurate tenant records and documentation.
- Support the leasing process from application through move-in.
Lease Renewals
- Prepare and distribute lease renewal notices.
- Coordinate lease renewal communications with residents.
- Track upcoming lease expiries and renewal deadlines.
- Process renewal agreements and ensure timely completion.
- Follow up with residents regarding outstanding renewal decisions.
- Assist with maximizing renewal rates and occupancy retention.
Reporting & Administration
- Maintain accurate records within Yardi and other property management systems.
- Generate reports related to lease renewals, occupancy, expiring leases, and leasing activity.
- Monitor renewal pipelines and provide updates to operational teams.
- Ensure data accuracy and compliance with company standards.
- Provide administrative support to the Shared Services team as required.
Compliance & Customer Service
- Ensure leasing and renewal activities comply with applicable legislation, including the Alberta Residential Tenancies Act.
- Maintain confidentiality of resident and company information.
- Deliver professional and timely customer service to residents and internal stakeholders.
- Support continuous improvement initiatives and process enhancements.
Qualifications
- Previous experience in leasing administration, property management administration, customer service, or a related administrative role.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong proficiency with Microsoft Office, including Excel, Outlook, and Word.
- Experience with Yardi or other property management software is considered an asset.
- Knowledge of residential leasing and lease renewal processes is considered an asset.
- Familiarity with residential tenancy legislation is considered an asset.
Why Join Zen Residential
- Join one of Western Canada's fastest-growing property management companies.
- Work alongside a collaborative and supportive team.
- Gain exposure to leasing operations across a large residential portfolio.
- Access ongoing learning and development opportunities.
How to Apply
If you are organized, customer-focused, and enjoy working in a dynamic environment, we would love to hear from you.
Please submit your resume for consideration.
Zen Residential Ltd. is committed to creating an inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applications from all qualified candidates and encourage individuals from diverse backgrounds to apply.
