About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision-making skills
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
The Cantonese Interpreter facilitates communication between Cantonese and English speakers for medical clinical industries. This role involves handling on-demand calls, quickly processing information, and recognizing cultural nuances to overcome language barriers. *This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The interpreters translate verbally.
- Facilitates and delivers clear and precise interpretations for calls to facilitate clear communication for both parties.
- Handling high volumes of calls professionally in a dynamic call center setting.
- Utilizing your linguistic expertise to Medical Clinic Services or Industry.
- Promoting cultural awareness and sensitivity in all interactions.
- Upholding strict standards of professionalism and confidentiality.
- Adhering to scheduling commitments and actively participating in training.
Job Requirements:
- Fluency in Cantonese and English and skilled in the associated cultural dynamics.
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
- Must be at least 18 years of age.
- Legally authorized to work in Canada.
- High school diploma or equivalent.
- Having knowledge of medical terminologies is an advantage but not required.
Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
Workspace Requirements
- Private and secure location for confidentiality
- Area free from distractions and noise
- Cable modem installed by the desk
- Access to electrical outlets by the desk
- Supplemented lighting – recommend LED Ring light
- Windows covered with blinds and/or curtains for privacy and standard video presentation
- Desk or workspace that supports a laptop (or monitor/keyboard), mouse, and supplemented lighting
- Adjustable Chair
- Excellent home internet hardwired – Wi-Fi connections are not permitted
Schedule
- 3 weeks of Training and 4 weeks mentoring program follow a fixed schedule of 40 hours per week. After completing those 7 weeks, the work schedule is for full time.
Benefits & Perks
- Paid 3 weeks training, 2 weeks annual vacation leave.
- Competitive salary from training to after training.
- Positive and supportive environment.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Location
This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet and secure environment.*
Job Type: Fixed term contract
Pay: $23.00 per hour
Expected hours: 40 per week
Work Location: On the road
